CRM 2013: Campaign response is created with different From address RRS feed

  • Question

  • Hello CRM Team,

    We are facing the below issue when the Campaign response is auto created by system. The marketing list member(type- lead) lets say 'Lead1', who we have selected has email id which is also exists in another lead record 'Lead2'. When Lead1 replies to the campaign email, the campaign response email is created with "from" as Lead2 instead of Lead1.

    This is not only happing for this case, but also when another record exists with same email id in other marketing list members- Account and Contact.

    Please suggest some solution for this issue.

    Tuesday, May 24, 2016 6:13 AM