CRM 4 Forward incoming email with attachment RRS feed

  • Question

  • Originally posted in CRM Deployment but I suspect this may need some code.

    I have setup a queue in CRM 4 to receive incoming emails directed to our helpdesk.
    I have successfully setup a workflow to automatically create a new case for each newly reported incident.
    As part of the workflow I send an email to everybody who works on our helpdesk and include the original email body message using the keyword {Description(E-mail)}
    This works fine except that I cannot find any way to forward on any received email attachment.

    All help is appreciated.


    Joe Kelly

    Wednesday, April 22, 2009 11:07 AM


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