live 1 care lack of support RRS feed

  • Question

  • why can i not access my live 1 care and why is it so difficult to get answers

    Saturday, August 25, 2007 3:11 PM


All replies

  • What part of One Care can you not access, the console, help, your account? Which version of One Care are you having issues with, the 1.6 build or the 2.0 beta? If you can provide more detail of the issue you are encountering we might be able to help.


    Saturday, August 25, 2007 3:39 PM

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2


    Support for the v2 beta -  http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.



    Tuesday, August 28, 2007 5:38 PM
  • Here is what 1 care help says and it worked for me and about 55 other poor souls who lost a half hour searching around:

    Delete a backup set folder from an external hard disk in Microsoft Windows XP

    1. On the Start menu, click Run.
    2. Type explorer.exe, and then press ENTER.
    3. In My Computer, double-click the drive letter that corresponds to your external hard disk.
    4. Right-click the Windows Live OneCare folder, and then click Properties.
    5. On the Security tab, under Groups or user names, click either Administrators or your user name.
    6. Next to Full Control, select the Allow check box, and then click Apply.
    7. In the Windows Live OneCare folder, select the backup set folder, and then press DELETE.

    The Security tab is available in Microsoft Windows XP Professional Edition for files that are on an NTFS partition. For more information, see article 308418 in the Microsoft Knowledge Base.


    Sunday, September 23, 2007 3:59 PM
  • Or you could see this FAQ post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1698096&SiteID=2


    It is unfortunate that OneCare does not internally include a function to clean up old backups...


    Sunday, September 23, 2007 4:29 PM
  • This works (Steps 1-7) only if you have XP Pro. I have Windows XP Home Edition, version 5.1. It doesn't work AND the article in the knowledge base is 'currently NOT AVAILABLE.' Not cool.


    What can I do now??

    Tuesday, November 13, 2007 3:35 AM
  • In XP Home Edition right click the folder containing the backups you want to delete, select properties, select the Sharing tab, select "Share This Folder", check the box that says " Allow other users to change my files".  You should then be able to delete the backup.


    Tuesday, November 13, 2007 4:02 AM

    So, what happened to the original poster?  Did he get his problem solved or not?


    I have no complaints about Windows Live OneCare support.  I had a problem once and support sat with me for almost an hour, took over my machine and fixed a bunch of problems that were preventing OneCare from working.  You don't find support like that everywhere.  I applaud all support personnel for what they have to put up with.  I've found that stating your problem clearly and in a calm tone goes a very long way in getting the problem solved.


    Have a great weekend.



    Saturday, November 17, 2007 12:20 PM
  • Thanks, Larry.


    Monday, November 19, 2007 1:57 AM
  • I have been trying to update my credit card info for LiveOnce renewal for two weeks without success. There is zero support as far as I can tell. Does anyone know of a phone number to call to speak with someone instead of wasting time on these endless stupid links with no answers? What a waste of time . . .

    Monday, December 3, 2007 12:22 AM
  • Sign in at http://billing.microsoft.com with your LiveID that is associated with your subscription. You billing profile can be updated from there.



    Monday, December 3, 2007 1:38 AM
  • I am so sick of microsoft. This issue of finding suport is with all there products. My one care updated last night now it wont run, its say try restarting so i did and it still doesnt work and the kicker is it says click here for help. My *** all it does it take you to there home page. I have been looking into Mac and they have really cam a long way and i cant seem to find any reason not to switch over to a Mac computer.


    Wednesday, December 5, 2007 1:51 PM
  • I'm certainly sorry to read that your update was problematic, Scott. I trust you have followed the information for contacting support here - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Wednesday, December 5, 2007 5:07 PM