Windows is suddenly showing as not genuine

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  You may have a failing hard drive.  Go into the Device Manager and look at the hard drive to see who manufactured it then download the mfg's hard drive diagnostics and run them.  You are still in warranty.

  The licensing store may be corrupt and this is likely to be the result of an underlying problem rather than the cause given the symptoms you describe.  Noel recommends the following for rebuilding the licensing store:

  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
  
  Reboot and Post back with a new MGADiag report
   
  But this will not resolve the performance issues.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Saturday, December 3, 2011 3:59 PM

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  "lrentjr" wrote in message news:a5c693c9-1ee7-42ba-ab7e-092423ae1b71...

  I bought my computer from best buy just over a year ago. It's a Compaq Presario CQ62 laptop and everything was running fine. Suddenly windows started having trouble starting up, it would take several resets and sometimes had to wait several minutes in between tries to get windows to load and it says in the bottom right-hand corner that Windows 7 is not genuine. The computer also freezes a lot randomly and especially while playing videos. I'm not sure this isn't a hardware issue but I figured this would be a place to start. I have tried the key on the bottom of the case and online and nothing works.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a8
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {2AA5EB65-FF41-4158-B8C2-188C56A221D0}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error: T:20111116100118496-
  
  
  Other data-->
  SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.29</Version><SMBIOSVersion major="2" minor="6"/><Date>20110407000000.000000+000</Date></BIOS

  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  Error: product key not found.
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C4A8
  
  

   

   

  You have a rare occurrence in Win 7 – a Trusted Store Tamper.

  This appears to have come about on the 16th November – do you recall installing anything at about that time (or within three days prior?) . Did you have a malware infection?

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Thursday, December 8, 2011 11:35 PM

  Saturday, December 3, 2011 8:51 PM

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  No reply from the Original Poster.

  Issue is assumed to be resolved.

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  Darin MS

  Thursday, December 8, 2011 11:35 PM
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  I am having the exact same problem with my computer, also a Compaq Presario CQ62. The Solution User: Cbarnhorst presented sounded quite appealing because I know I have a failing drive. I have been receiving a notification of imminent drive failure for the last 6 months. I was unable however to rerun the licensing store in the manner he presented.  Maybe I'm doing it wrong but I was unable to get past step 6. Thanks

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {CBC5AA4C-6571-4E4C-8D76-2813242E82CE}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.120305-1504
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 102
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{CBC5AA4C-6571-4E4C-8D76-2813242E82CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2341053141-3420063181-588856574</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20100426000000.000000+000</Date></BIOS><HWID>15B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:15:2012 16:49
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAJJTuyaaoSnAws/5xvPZkLLD2FFmCbFa4
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, invalid SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            HPQOEM        SLIC-MPC
    FACP            HPQOEM        SLIC-MPC
    HPET            HPQOEM        SLIC-MPC
    BOOT            HPQOEM        SLIC-MPC
    MCFG            HPQOEM        SLIC-MPC
    ASF!            HPQOEM        SLIC-MPC
    SLIC            HPQOEM        SLIC-MPC
    SSDT            PmRef        Cpu0Cst
    SSDT            PmRef        Cpu0Cst
  
  
  

  Friday, August 10, 2012 2:26 AM
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  Please read the sticky at the top of this forum titled "Please Read Before Posting" and post your report to your own new thread using the Ask A Question button on the top right.  Also, your problem is NOT the same as the original poster.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

  Friday, August 10, 2012 3:06 AM

  Answerer