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Problem with Windows Genuine Advantage on a Site Licensed PC RRS feed

  • Question

  • Hello,
    I had a working copy of WIndows XP Professional on a computer whose motherboard died. Consequently I rebuilt the computer with an new motherboard and added additional upgrades as well, such as a TV tuner, sound card, and additional CD drive. Since I was getting a blue screen on boot up, I reinstalled Windows using the same product key as before so that the different IDE controller on the motherboard would be recognized. However, now when I run Windows Update, it says that my software is counterfeit. The Microsoft Genuine Advantage Diagnostic Tool reports validation status as blocked VLK. I beleive this message is in error as I merely rebuilt a system that was covered under a volume license. Is there anyone I can contact to try to resolve this situation? Thanks. The university is covered by a Microsoft Campus Agreement.
    Tuesday, November 21, 2006 2:58 AM

Answers

  • 95tc1,

    The blocked VLK in your report, which you subsequently edited out, is *****-******-PY6BX-K24PJ-TWT6M.  A search of the forum shows about 23 hits on that VLK, so it's a pretty safe bet that if it was a valid university VLK at one time in the past, it was compromised to the point where the Univ and MS agreed to block it.

    If you still qualify to participate in the Univ's Campus Agreement, just go back to where you originally got the VLK and get the current one.  Many Campus Agreements require that you be a currently enrolled student to qualify to participate.

    Tuesday, November 21, 2006 3:12 AM

All replies

  • Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-****-****-****
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 76487-643-7213323-23002
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 8ff8b123-d31d-42f7-8531-3ba89e508913
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Validation Diagnostic: 63BB5E84-872-80004005
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8ff8b123-d31d-42f7-8531-3ba89e508913</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>76487-643-7213323-23002</PID><PIDType>1</PIDType><SID>S-1-5-21-823518204-920026266-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation </Manufacturer><Model>XPS-Z </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20020611000000.000000+000</Date></BIOS><HWID>7F92358F0184C056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>30F10725D5ADD00</Val><Hash>2iIw3w+ER2PP4K6WAXCk1VJ55WE=</Hash><Pid>73931-640-4274902-57415</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

    Tuesday, November 21, 2006 3:01 AM
  • 95tc1,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, November 21, 2006 3:01 AM
  • 1. It is for WIndows XP Profesional
    2. It does not read "OEM Software" or "OEM Product" in black lettering
    3. It does not have a computer menufacturer's name in black lettering.

    The media that I have is the Student Media / Work At Home Media for Windows XP with Service Pack 2 and it has a product key that has worked prior to the hardware rebuild with Windows Genuine Advantage.
    Tuesday, November 21, 2006 3:09 AM
  • 95tc1,

    The blocked VLK in your report, which you subsequently edited out, is *****-******-PY6BX-K24PJ-TWT6M.  A search of the forum shows about 23 hits on that VLK, so it's a pretty safe bet that if it was a valid university VLK at one time in the past, it was compromised to the point where the Univ and MS agreed to block it.

    If you still qualify to participate in the Univ's Campus Agreement, just go back to where you originally got the VLK and get the current one.  Many Campus Agreements require that you be a currently enrolled student to qualify to participate.

    Tuesday, November 21, 2006 3:12 AM
  • 95tc1,

    According to the info about the COA you posted, the Dell XPS laptop came with an OEM license for XP Pro, so you should be able to sidestep the issues of the Univ's VLK and change the blocked VLK to the genuine XP Pro OEM PK by using the Key Updater Utility here:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    The Updater uses MS servers to validate about 6,000 files on your computer, so be sure your firewall is set to allow the utility full access to the internet.

    Let us know if it works for you!

    Tuesday, November 21, 2006 3:19 AM