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Windows 7 home premium suddenly not genuine

Question
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Hi,
I've had this pc about 3 months now and this morning i have had two messages (on different startups) saying my windows is not genuine when i know full well it is. My windows is activated and is showing as licensed.
I've had a look on these forums briefly and i see most people post a diagnostic report. I've tried using the tool linked here: http://social.microsoft.com/Forums/en/genuinewindowsxp/thread/705e0242-f647-4022-90b0-9c3a2caa4803 but i see no way of creating the long codes other people have got. Could someone post a step by step guide on how i get the diagnostic report from the tool?
Many thanks in advance,
Kieran
Tuesday, May 17, 2011 11:14 AM
Answers
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Thanks for the reply, it hasn't happened again yet and i have rebooted a few times now.
When it does do it again i will post the report here.
Cheers,
Kieran
- Marked as answer by Darin Smith MS Wednesday, May 18, 2011 9:59 PM
Tuesday, May 17, 2011 10:34 PM
All replies
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Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.Tuesday, May 17, 2011 11:21 AM
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Hopefully this is right, I must add that today is 3 months to the day i got this pc here.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q9KV2-RX4W2-94PCR
Windows Product Key Hash: hEgEkvPE2Z9MmfDd8RfCQ/gtDjU=
Windows Product ID: 00359-OEM-8703395-08465
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {F54B066E-EBAD-4B29-817C-FBB2A8CD7B9D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Admin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F54B066E-EBAD-4B29-817C-FBB2A8CD7B9D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-94PCR</PKey><PID>00359-OEM-8703395-08465</PID><PIDType>3</PIDType><SID>S-1-5-21-2905330200-2189670701-2396356883</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101029000000.000000+000</Date></BIOS><HWID>41B83607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-908465-02-2057-7600.0000-0482011
Installation ID: 021166656964877825025393052042778814724643120341290893
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 94PCR
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 17/05/2011 12:26:20
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:19:2011 14:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GEcs0xn+kvK3hy/aNZCxoCWyMHkm2I9MjAQrFxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 102910 APIC1416
FACP 102910 FACP1416
HPET 102910 OEMHPET
MCFG 102910 OEMMCFG
OEMB 102910 OEMB1416
OSFR 102910 OEMOSFR
SSDT DpgPmm CpuPm
Tuesday, May 17, 2011 11:28 AM -
Hello Nareik1,
Your Diagnostic Report is not currently showing any Non-Genuine issue and I don't see anything that could cause an issue.
Would you reboot again and see if you get the Non-genuine error again, and if so, run the Diagnostic Report as soon as possible while the error is occurring. Hopefully this may give us more information.
Thank you,
Darin MSTuesday, May 17, 2011 6:57 PM -
Thanks for the reply, it hasn't happened again yet and i have rebooted a few times now.
When it does do it again i will post the report here.
Cheers,
Kieran
- Marked as answer by Darin Smith MS Wednesday, May 18, 2011 9:59 PM
Tuesday, May 17, 2011 10:34 PM