Windows 7 home premium suddenly not genuine RRS feed

  • Question

  • Hi,

    I've had this pc about 3 months now and this morning i have had two messages (on different startups) saying my windows is not genuine when i know full well it is. My windows is activated and is showing as licensed.

    I've had a look on these forums briefly and i see most people post a diagnostic report. I've tried using the tool linked here: http://social.microsoft.com/Forums/en/genuinewindowsxp/thread/705e0242-f647-4022-90b0-9c3a2caa4803 but i see no way of creating the long codes other people have got. Could someone post a step by step guide on how i get the diagnostic report from the tool?

    Many thanks in advance,



    Tuesday, May 17, 2011 11:14 AM


  • Thanks for the reply, it hasn't happened again yet and i have rebooted a few times now.

    When it does do it again i will post the report here.



    Tuesday, May 17, 2011 10:34 PM

All replies

  • Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
    Tuesday, May 17, 2011 11:21 AM
  • Hopefully this is right, I must add that today is 3 months to the day i got this pc here.


    Diagnostic Report (1.9.0027.0):


    Windows Validation Data-->


    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-Q9KV2-RX4W2-94PCR

    Windows Product Key Hash: hEgEkvPE2Z9MmfDd8RfCQ/gtDjU=

    Windows Product ID: 00359-OEM-8703395-08465

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {F54B066E-EBAD-4B29-817C-FBB2A8CD7B9D}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Admin\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F54B066E-EBAD-4B29-817C-FBB2A8CD7B9D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-94PCR</PKey><PID>00359-OEM-8703395-08465</PID><PIDType>3</PIDType><SID>S-1-5-21-2905330200-2189670701-2396356883</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101029000000.000000+000</Date></BIOS><HWID>41B83607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00174-033-908465-02-2057-7600.0000-0482011

    Installation ID: 021166656964877825025393052042778814724643120341290893

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 94PCR

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 17/05/2011 12:26:20


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:19:2011 14:28

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:



    HWID Data-->



    OEM Activation 1.0 Data-->



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 102910 APIC1416

      FACP 102910 FACP1416

      HPET 102910 OEMHPET 

      MCFG 102910 OEMMCFG 

      OEMB 102910 OEMB1416

      OSFR 102910 OEMOSFR 

      SSDT DpgPmm CpuPm



    Tuesday, May 17, 2011 11:28 AM
  • Hello Nareik1,


      Your Diagnostic Report is not currently showing any Non-Genuine issue and I don't see anything that could cause an issue.


      Would you reboot again and see if you get the Non-genuine error again, and if so, run the Diagnostic Report as soon as possible while the error is occurring.  Hopefully this may give us more information.


    Thank you,

    Darin MS
    Tuesday, May 17, 2011 6:57 PM
  • Thanks for the reply, it hasn't happened again yet and i have rebooted a few times now.

    When it does do it again i will post the report here.



    Tuesday, May 17, 2011 10:34 PM