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I don"t know what i'm doing RRS feed

  • General discussion

    1. I am tring to install the up dates i downloaded that were unable to run on my windows vista.
    2. I have them in a file folder and I am unable to install them
    3. Keep in mind  i'm fighting with a malware virus.
    4. I'm also just learning about computers so bear with me.
    5. I am un able to open anything on my computer without having to go through differnt programs to open them .
    6. All of my programs seem to want to open with media player,which also dose not work.
    7. the only links I have used were those provided by microsoft. I hope I given you enough info to get me started.
    Tuesday, July 7, 2009 2:09 PM

All replies

  • From your description, your basic problem is that your PC is infected with malware. You need to resolve this before anything else.
     

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, July 7, 2009 2:48 PM
    Moderator