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    MGA Diagnostic Report is Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Tuesday, January 24, 2017 5:39 PM
    Moderator

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  • Question
    Sign in to vote
    1
    Sign in to vote

    MGA Diagnostic Report is Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Tuesday, January 24, 2017 5:39 PM
    Moderator
  • Question
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    Hi,

    Do you see the Windows 7 product key striker on the desktop ? If yes then you already have a license is my understanding, Check with the 1st owner if possible if they have the installation media.

    Or contact the Vendor its self who the Desktop manufacturer is and ask if they can provide a copy of the installation media or a recovery disk from which you can recover the old Windows 7.

    If the above does not apply then then you need to purchase a Windows OS from Microsoft and install it.

    In addition, this article may give you some ideas.

    http://www.ashiktricks.com/this-copy-of-windows-is-not-genuine-fix/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by Tony_Tao Thursday, January 26, 2017 7:51 AM
    Wednesday, January 25, 2017 8:41 AM