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cant update product key RRS feed

  • Question

  • my windows xp home edition was recently detected as counterfeit and upon checking the product key, it did not match with the one on the COA. i tried running the windows product key update tool a few times and it doesnt work, even though there are no typo errors. the coa seems to have all the secrutiy features but i could not check if the left quarter inch of my COA changes from white to light blue when titled due to lack of light, maybe tmr i will check in the morning, but i strongly believe its genuine. (my COA is the blue one, came with pc, n was purchased in late 2003) below is the diagnostic report. can any1 help me? thx

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-QRPVF-V86FC-P3R8Y
    Windows Product Key Hash: 5Jip0Tolixn3EHJtjms6Yg/PFNk=
    Windows Product ID: 55274-640-3838562-23617
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: DNPJ597
    ID: 66425589-8c46-4a19-91f3-e1e79cc0ac54
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 8
    Cache refresh Interval: 4975 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>66425589-8c46-4a19-91f3-e1e79cc0ac54</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-P3R8Y</PKey><PID>55274-640-3838562-23617</PID><PIDType>1</PIDType><SID>S-1-5-21-507921405-1644491937-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DT119A-AB4 t468d</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.14   </Version><SMBIOSVersion major="2" minor="3"/><Date>20030904000000.000000+000</Date></BIOS><HWID>56763FEF01846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54186-640-0000025-17498</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Friday, July 21, 2006 1:54 PM

Answers

  • XE,

    Right now, your HP Pavilion computer has a Volume Licensing (VL) edition of XP Pro installed (Line 7), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    If you search the forum for the part of the Product Key that is reported by the utility, "QRPVF-V86FC-P3R8Y" you will see that two other posters have reported also using that Invalid Key.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office XP Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you would like a genuine copy or a refund.

    Your HP shipped from HP with a licensed installaton of Windows XP Home edition, as evidenced by the COA for XP Home.  The reason why the Key Updater utility is not working is that you cannot use an XP Home product key to install or activate or genuine-ize an installation of XP Pro, which is what is installed on your computer right now.

    Your solution is to back up or otherwise offload and safeguard your data, and then use the HP-supplied recovery solution to put XP Home back onto your computer.  See the computer documentation or information on the HP support site for how to use the supplied Recovery solution.

    Let us know how you make out....

    Friday, July 21, 2006 2:19 PM