My computer said that my product key is invalid. RRS feed

  • Question

  • I have been using my computer for about 4 years and last night I received a message when I started my computer that the product key was invalid. I can't find most of the information. I have been trying to go to support, but I can't get through to a live person and the automated line seems to be determined not to let me get help! I am not sure what to do. I am unable to find my box with all of the disks in it as I am in the process of moving and everything is in storage.
    Saturday, October 3, 2009 1:50 AM


  • No reply from original poster

    Closing thread as Answered

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 5:38 PM
    Wednesday, October 7, 2009 5:38 PM

All replies

  • Hello Lisa Pete,

    Please refer to the link below and run the MGA Diagnostics tool:




    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    Next, look on the computer itself, in the documentation you received with the computer, or with the materials included with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 3, 2009 12:40 PM
  • Okay, this is what I copied from the diagnostic.  What now?

    Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WMYQV-MHW8B-69J9T
    Windows Product Key Hash: /8ZBRHrLxiX985azcczjUFDNpDQ=
    Windows Product ID: 76487-OEM-2216154-51578
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {4E1762AD-B06B-4F98-9E0B-D1E995573F19}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E1762AD-B06B-4F98-9E0B-D1E995573F19}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-69J9T</PKey><PID>76487-OEM-2216154-51578</PID><PIDType>3</PIDType><SID>S-1-5-21-3289614298-2090439379-523879381</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D510 CMT</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686O2 v2.14</Version><SMBIOSVersion major="2" minor="3"/><Date>20020815000000.000000+000</Date></BIOS><HWID>D3D6354F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 674A:Compaq Computer Corporation|10EA9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->


    Saturday, October 3, 2009 4:40 PM
  • Please visit the Microsoft Genuine Advantage – Diagnostic  Site and click on Start Diagnostics.  Afterward, restart your computer and report back to this thread with the result.
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 5:37 PM
    • Unmarked as answer by Darin Smith MS Wednesday, October 7, 2009 5:37 PM
    Saturday, October 3, 2009 7:06 PM
  • Thanks, Carey.

    Okay, I ran the full scan via Live One Care. Yes, there was an issue - a moderate one that Microsoft couldn't correct for me.

    I've just corrected it. It came from Microsoft. Called Runreg Scheduler, it's the invasion of privacy program all the fuss is about. If it turns up again, I"ll delete it again because I know where to find it now.

    Saturday, October 3, 2009 10:16 PM
  • Hello Cymraes2008,

    Your installation of Windows XP Pro on your Compaq Evo computer is being reported as genuine.

    The only odd data in the report is that your version of the WGA Notifier is somewhat out-of-date.

    Are you experiencing any problems with WGA?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, October 4, 2009 3:49 AM
  • No reply from original poster

    Closing thread as Answered

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 5:38 PM
    Wednesday, October 7, 2009 5:38 PM