My computer said that my product key is invalid.

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  Hello Lisa Pete,
  
  Please refer to the link below and run the MGA Diagnostics tool:

   

  http://go.microsoft.com/fwlink/?linkid=52012

   

  You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

   

  Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

   

  1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

  2.      Please return to this post and “Paste” the results here for additional review.

   

  Next, look on the computer itself, in the documentation you received with the computer, or with the materials included with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

  2.  Does it read "OEM Software" or "OEM Product" in black lettering?

  3.  Or, does it have the computer manufacturer's name in black lettering?

  4.  DO NOT post the Product Key that may be printed on the CoA.

  Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

   

  NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Saturday, October 3, 2009 12:40 PM
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  Okay, this is what I copied from the diagnostic.  What now?
  
  
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0

  Cached Validation Code: N/A
  Windows Product Key: *****-*****-WMYQV-MHW8B-69J9T
  Windows Product Key Hash: /8ZBRHrLxiX985azcczjUFDNpDQ=
  Windows Product ID: 76487-OEM-2216154-51578
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: {4E1762AD-B06B-4F98-9E0B-D1E995573F19}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.8.31.9
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-230-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.8.31.9
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{4E1762AD-B06B-4F98-9E0B-D1E995573F19}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-69J9T</PKey><PID>76487-OEM-2216154-51578</PID><PIDType>3</PIDType><SID>S-1-5-21-3289614298-2090439379-523879381</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D510 CMT</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686O2 v2.14</Version><SMBIOSVersion major="2" minor="3"/><Date>20020815000000.000000+000</Date></BIOS><HWID>D3D6354F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Licensing Data-->
  N/A

  HWID Data-->
  N/A

  OEM Activation 1.0 Data-->
  BIOS string matches: yes
  Marker string from BIOS: 674A:Compaq Computer Corporation|10EA9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
  Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

  OEM Activation 2.0 Data-->
  N/A

   

  Saturday, October 3, 2009 4:40 PM
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  Please visit the Microsoft Genuine Advantage – Diagnostic  Site and click on Start Diagnostics.  Afterward, restart your computer and report back to this thread with the result.

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  Carey Frisch

  • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 5:37 PM
  • Unmarked as answer by Darin Smith MS Wednesday, October 7, 2009 5:37 PM

  Saturday, October 3, 2009 7:06 PM

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  Thanks, Carey.
  
  Okay, I ran the full scan via Live One Care. Yes, there was an issue - a moderate one that Microsoft couldn't correct for me.
  
  I've just corrected it. It came from Microsoft. Called Runreg Scheduler, it's the invasion of privacy program all the fuss is about. If it turns up again, I"ll delete it again because I know where to find it now.
  
  Cym

  Saturday, October 3, 2009 10:16 PM
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  Hello Cymraes2008,
  
  Your installation of Windows XP Pro on your Compaq Evo computer is being reported as genuine.
  
  The only odd data in the report is that your version of the WGA Notifier is somewhat out-of-date.
  
  Are you experiencing any problems with WGA?

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Sunday, October 4, 2009 3:49 AM
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  No reply from original poster
  
  Closing thread as Answered
  
  Darin MS

  • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 5:38 PM

  Wednesday, October 7, 2009 5:38 PM