Remove From My Forums

Happened again. Lost my alerts again.

Question
0

Sign in to vote

Alerts

You do not have an email address configured. If you wish to be able to

receive alerts please fill out the following information and click

"Submit". This will send a confirmation email you will need to confirm

before receiving alerts.

Please enter your email address.

Please verify your email address.

BTW my log in profile address/live id is not the same email address as

I'm putting in there.

Wednesday, December 28, 2011 10:18 PM

Reply

|

Quote

Answers

0

Sign in to vote
There was an update this week. Some reports are coming in that this fixed some alert problems. Hopefully this helped in your case.

Did it?

Thanks!
Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
- Proposed as answer by Ed Price - MSFTMicrosoft employee Tuesday, February 7, 2012 7:33 PM
- Marked as answer by Ed Price - MSFTMicrosoft employee Thursday, February 16, 2012 7:44 PM
Tuesday, February 7, 2012 7:33 PM

Reply

|

Quote

All replies

0

Sign in to vote

Last alert received was 12/23

Wednesday, December 28, 2011 10:20 PM

Reply

|

Quote
1

Sign in to vote

We tested and the alert should work right now.

Could you please try change/update/change back/update settings to see if it triggers some refresh, or change another mail address and have a try?

Crystal Wan

Customer support

EPX Service Engineering Support Team

Thursday, December 29, 2011 1:15 AM

Reply

|

Quote
0

Sign in to vote

The issue is that I keep losing my email address settings. Why does this keep happening?

Thursday, December 29, 2011 1:21 AM

Reply

|

Quote
1

Sign in to vote

Hi Susan

I've no idea the reason why you keep losing the email address settings. It never happens for me or my colleges.

You can update your alert setting and see how long it will be work this time.

Crystal Wan

Customer support

EPX Service Engineering Support Team

Thursday, December 29, 2011 2:15 AM

Reply

|

Quote
0

Sign in to vote

The last time was on 12/17 not that long ago. Isn't there any sort of monitoring or debugging that can be done because this gets frustrating when I realize that I've missed out on people responding back.

Thursday, December 29, 2011 2:26 AM

Reply

|

Quote
1

Sign in to vote

We have a forum alert outage on 12/17, please refer to this post http://social.msdn.microsoft.com/Forums/en-US/reportabug/thread/c5c52383-6d2f-4355-9cf3-6c3e735366a2. Maybe that the reason you lost the email address setting at that time. We've fixed the problem the same day.

I think you should not lost the setting again.

Crystal Wan

Customer support

EPX Service Engineering Support Team

Thursday, December 29, 2011 2:48 AM

Reply

|

Quote
0

Sign in to vote

Did anything occur on or around 12/23?

Thursday, December 29, 2011 2:49 AM

Reply

|

Quote
1

Sign in to vote

nothing as far as I know.

Crystal Wan

Customer support

EPX Service Engineering Support Team

Thursday, December 29, 2011 3:20 AM

Reply

|

Quote
0

Sign in to vote
Did anything occur on or around 12/23?

Any headway with this? Did you get your alerts back yet?

Thanks!

Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
- Edited by Ed Price - MSFTMicrosoft employee Thursday, January 26, 2012 6:50 PM
Thursday, January 26, 2012 6:50 PM

Reply

|

Quote
0

Sign in to vote
There was an update this week. Some reports are coming in that this fixed some alert problems. Hopefully this helped in your case.

Did it?

Thanks!
Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
- Proposed as answer by Ed Price - MSFTMicrosoft employee Tuesday, February 7, 2012 7:33 PM
- Marked as answer by Ed Price - MSFTMicrosoft employee Thursday, February 16, 2012 7:44 PM
Tuesday, February 7, 2012 7:33 PM

Reply

|

Quote

Answered by:

Happened again. Lost my alerts again.

Question

Answers

All replies