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My Win XP Prof is Genuine but your system says it's counterfeit RRS feed

  • Question

  • I am in Nairobi Kenya.  I went through the recommended replies and did not find an answer for my problem because MSSE was working and the suddenly, even after help from MS to resolve an issue  - bang, I have a counterfeit.

    I bought this Campus notebook , from FONEXPRESS, a well-known company with branches all over.  It has GENUINE WINDOWS.  The proof is that I had a problem with updating MSSE and MS walked me through and resolved the problem in 2010.  Suddenly a few weeks ago, before I went on safari the counterfeit pop up came up.  I am now suffering problems, esp as this is actually a computer we dedicated to my mother who is 80 yrs old.  The computer recently went for repair (broken socket for the plug from the adaptor from the mains) and (a) they claim that the ram had been burnt out (so I replaced it) and (b) I got the pop up when I got home and on the internet.  PLEASE ADVISE ASAP - VIRUS are on attack.

    Friday, July 27, 2012 11:12 AM

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