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Text format in e-mail templates and workflow e-mails RRS feed

  • Question

  • Hi,
    Im creating a workflow that sends out the casenumber to the customer once the case has been created in CRM. The problem is that the text formating is somewhat limited in CRM. When I add a line change it automatically adds an empty line between the two paragraphs. Is there any way to change the formatting so I don't get this format forced into my e-mail? You can see how terrible the mail looks below... Don't mind the danish :-)
    *************

    Kære Anne


    Vi nu oprettet din henvendelse som en sag i vores system og vil snarest følge op og vende tilbage.


    Sagen har fået nr: SAG-01035-MTDG


     

    Venlig hilsen


    Thomas Rath


    *******************
    Kind regards, Thomas Rath
    Friday, October 23, 2009 9:01 AM

Answers

  • Shift-Enter generally does a 'normal' carriage return.

    Leon Tribe

    Want to hear me talk about all things CRM? Check out my blog

    http://leontribe.blogspot.com/

    or hear me tweet @leontribe
    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    • Proposed as answer by Leon TribeMVP Friday, October 23, 2009 7:52 PM
    • Marked as answer by ThomasRath Monday, November 23, 2009 8:06 AM
    Friday, October 23, 2009 7:52 PM

All replies

  • e-mail templates are support HTML so you can prepare a template in HTML format and paste it (including HTML code) to email template.
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Friday, October 23, 2009 9:10 AM
  • Thanks. I actually ended up with the simple solution of writing the raw text in a text editor like notepad or similar and copied it into CRM. Then I changed the font and added my dynamic fields. That helped me get rid of the unwanted spaces.
    Kind regards, Thomas Rath
    Friday, October 23, 2009 10:17 AM
  • Shift-Enter generally does a 'normal' carriage return.

    Leon Tribe

    Want to hear me talk about all things CRM? Check out my blog

    http://leontribe.blogspot.com/

    or hear me tweet @leontribe
    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    • Proposed as answer by Leon TribeMVP Friday, October 23, 2009 7:52 PM
    • Marked as answer by ThomasRath Monday, November 23, 2009 8:06 AM
    Friday, October 23, 2009 7:52 PM