windows 7 rdp issue RRS feed

  • Question

  • Hi,

    I have Windows 7 pro 32 bit workstation joined to a SBS 2003 standard edition domain. This workstation was joined to the SBS 2003 correctly using the \\servername\connectcomputer successfully. There are only 2 domain user profiles assigned and logging into this workstation. The internal domain name of this network is more than 26 characters long.  I am having problems successfully authenticating with the proper credentials to this workstation via RDP. When I establish the RDP session and the desktop appears, it shows a picture icon with the full internal domain name of 26 characters long example "full internal domain name.local\username" under it is the password text box. To the right side of this icon  is another icon which displays a blank icon and says "switch users".

    When using the first icon displaying the "full internal domain name.local\username"  and entering the password  correctly and I attempt to authenticate, the error message I get returned is that the "username or password credentials are incorrect."

    If I select the switch users icon and enter the internal name via a  NETBIOS format of only 15 charters example " INTERNAL NETBIOS NAME\username" and enter the proper credentials then I can successfully log onto RDP with either domain user account.

    If I select the switch users icon and enter the internal name NETBIOS format of only 15 characters example "NETBIOSNAME\username" and then enter the password credentials the RDP works correctly.

    To avoid resolving this issue, I've completed the following steps below.

    I've double checked and made sure that all domain user objects are assigned to the Local Remote Desktop Group  and RDP is allowed from this workstation.I've reset the password for each user object  to ensure it's accuracy. Please advise. Thank you.




    Thursday, September 23, 2010 2:04 PM


  • Hello,

    Thank you for your post!  I would suggest posting your question in one of the Windows Server TechCenter > Windows Server Forums > Remote Desktop Services (Terminal Services) located here:


    Hope this helps you.
    Have a great day!

    Tier 2 Application Support
    Server and Tools Online Operations Team

    • Proposed as answer by Dinesh Kattameda Thursday, September 23, 2010 3:50 PM
    • Marked as answer by candulj Thursday, September 23, 2010 4:32 PM
    Thursday, September 23, 2010 3:50 PM