locked
Window media player RRS feed

  • Question

  • Everytime I am installing window media player 11 . I am being asked that I must verify Microsoft windows is genuine.

    How can I do this

     

    Sunday, December 10, 2006 10:46 AM

Answers

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Afterward, please click Start, then Run, then type in "WGAtray.exe /b" and click OK, then reboot.

    If the above procedure does not resolve your issue:

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: 

    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Sunday, December 10, 2006 10:14 PM
    Moderator