Email Tracking in CRM 2011

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  When tracking email, is it possible to update an existing activity as I receive new correspondence? The way our system is set up now the CRM creates a new email activity every time I receive a new message. 

  For ease of use and organization purposes I would like to take my first email to a client and set regarding their account. This obviously creates an email activity in the CRM. As my client and I reply back and forth within this initial string, I want the single email activity initially created to be updated instead of the CRM creating a new activity for every message. Is their a configuration setting somewhere that I need flagged to accomplish this?

  Any help is greatly appreciated.

  Tuesday, May 28, 2013 4:40 PM