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Windows 7 activation woes.. RRS feed

  • Question

  • Hi all,

    After recent hotfixes/updates, one of the Dell Latitude E6500 laptops at my place of work is now getting notices saying it is not valid. I've seen other threads with people having used invalid MSDN licenses and so forth, however this was an OEM copy installed on the machine by Dell. Hopefully someone can point me in the direction of solving it...

    MGA Diag Tool report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {6C2A0878-E436-4E8A-93B8-D8EF1A107999}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6C2A0878-E436-4E8A-93B8-D8EF1A107999}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3388046280-3943139967-2214833392</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A19</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>E5B83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-1172010
    Installation ID: 008242228711954622868642745594807333540145208703828433
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/03/2011 14:27:58

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:8:2011 12:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAgABAAAAAgABAAEA6GH8hE40UYAUYW5bypB+Nv6W3ohg2xYczoZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      MCFG   DELL    M09   
      ____   DELL    M09   
      ASF!   DELL    M09   
      TCPA     
      SLIC   DELL    M09   
      SSDT   PmRef  CpuPm


    A point of note may be it doesn't always seem to see it's not valid. The normal user of the laptop receives the message occasionally, however I'm on it currently and if I look in System Properties I see 'Windows is activated', with the relevent product ID.

    Wednesday, March 9, 2011 2:36 PM

Answers

  • I don't see any issue in the Diagnostic Report and the Product Key is not a MSDN one.

    Please try to generate a new Diagnostic Report while the Non-Genuine error is occurring.  This could provide more information about the problem.

    You may also want to run online validation, on that Windows, at  http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

    -a Genuine validation result can sometime correct some random Non-Genuine issues.

    -a Non-Genuine validation result should provide additional information about the issue.

     

    Thank you,


    Darin MS
    Wednesday, March 9, 2011 11:00 PM

All replies

  • Your license is not one of those counterfeit ones using an MSDN product key.  For the rest I defer to Darin to look more closely.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, March 9, 2011 2:44 PM
    Answerer
  • I don't see any issue in the Diagnostic Report and the Product Key is not a MSDN one.

    Please try to generate a new Diagnostic Report while the Non-Genuine error is occurring.  This could provide more information about the problem.

    You may also want to run online validation, on that Windows, at  http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

    -a Genuine validation result can sometime correct some random Non-Genuine issues.

    -a Non-Genuine validation result should provide additional information about the issue.

     

    Thank you,


    Darin MS
    Wednesday, March 9, 2011 11:00 PM
  • I don't see any issue in the Diagnostic Report and the Product Key is not a MSDN one.

    Please try to generate a new Diagnostic Report while the Non-Genuine error is occurring.  This could provide more information about the problem.

    You may also want to run online validation, on that Windows, at  http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

    -a Genuine validation result can sometime correct some random Non-Genuine issues.

    -a Non-Genuine validation result should provide additional information about the issue.

     

    Thank you,


    Darin MS


    Thanks, Darin.

    I'll add the MGADiag.exe to our domain's group policy and try and get the normal user to run it next time he encounters the problem.

    In the mean time I've run online validation on it and it's come back with the 'Welcome to Windows' page, so we'll see how it goes.

    If the prompt doesn't return again I'll come back and mark your response as the answer - if not, I'll repost with the new diagnostic report.

    Thursday, March 10, 2011 10:10 AM
  • Thanks Greg,

     

      I will keep the thread set to Unanswered till Thursday next week.   If I don't hear back by then we'll assume the issue didn't return and is resolved.  If the issue returns at some point after next Thursday, just create a new thread and we'll continue work on the issue from there.

     


    Darin MS
    Thursday, March 10, 2011 8:09 PM
  • No reply.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, March 17, 2011 9:22 PM
  • Cheers, Darin. Was just coming back to mark your response as the answer. We've not had another occurrence of the problem since last week.

    Greg

    Friday, March 18, 2011 9:41 AM