locked
CRM Online - Unable "Track In CRM" - Some Not All Email RRS feed

  • Question

  • For CRM Online 2011 - with Outlook 2010 (32-Bit) and Outlook CRM Client 4.0 (CRMVersion: 4.4.9230.1306) (Current as of 5/5/2011) on Windows 7 Pro 64-Bit. Where I'm a System Administrator permission on CRM Online. 

    Since the back-end upgrade to CRM 2011. For SOME emails (not sure what makes the difference) when I click on "Track in CRM" I receive a PopUp error and the email is not tracked in CRM 2011. The Pop-up has been different depending on CRM client, OS version etc....below is more detail.

    Can you please help with a solution as to why we are able to track only some email in CRM Online 2011?

    Event Log Entries on Win7 Application Event Log:

    An error occurred while promoting a Microsoft CRM e-mail message.  Restart Microsoft Outlook and try again. HR=0x80040520. Context=. Function=CMailItemHelper::HrPromoteMailItemInCrm. Line=1338.

    -------

    An error occurred retrieving data from the Microsoft CRM server for processing Microsoft CRM-related e-mail messages.  Not all CRM-related e-mail messages may be marked appropriately.  Verify that the current user has appropriate permissions and server connectivity and try the action again. HR=0x80131509. Context=. Function=CEmailTagger::Run. Line=414.

    Debug Log for CRM for Outlook 4.0 (Partial Copy/Paste of what is thought to be pertinent to the issue)

     

    >MSCRM Error Report:

    --------------------------------------------------------------------------------------------------------

    Error: Server was unable to process request.
    Error Number: 0x80040520
    Error Message: Principal user (Id=35008086-a507-e011-9b99-001f29c9329a, type=8) is missing prvReadQueue privilege (Id=b140e729-dfeb-4ba1-a33f-39ff830bac90)
    Source File: Not available
    Line Number: Not available
    Request URL: 
    Stack Trace Info: [SoapException: Server was unable to process request.]

       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

       at Microsoft.Crm.CompactProxy.CrmService.Execute(Request Request)

       at Microsoft.Crm.Application.SMWrappers.CrmServiceForOutlook.Execute(Request request)
    [2011-05-05 14:02:18.071] Process:OUTLOOK |Organization:ec19e3df-2c30-4cbd-a0f8-2baca4e77575 |Thread:   19 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error | OutlookUtility.TraceReportException

     



    • Edited by DanFoxley Thursday, May 5, 2011 9:44 PM Typo
    Thursday, May 5, 2011 9:27 PM

Answers

  • It looks like "auto routing" of emails in queues has been enabled on upgrade.
    Hence every email that is promoted to CRM, would also be created as a Queue item and added to the email activity owner's default queue.

    Two options : Identify the owner and provide the Read Queue privilege. OR
    If you dont plan on using the Auto Routing feature, disable it from customizations on Email Entity.

    Saturday, May 7, 2011 9:15 AM

All replies

  • Any reason not to use the CRM 2011 Outlook client instead?
    Thursday, May 5, 2011 9:36 PM
  • As I suspected, getting the new client installed does not solve the issue. Solutions that trump the original issue seem to pass the buck rather than actually provide a fix.  From what I was told by our CRM Admin, there were no changes on our end only the back-end upgrade to CRM 2011 On-Line by Microsoft.  We've opened a ticket, but CRM Support's solution was to upgrade the client.

     

    The error is listed in the page, but that is it.  
    http://msdn.microsoft.com/en-us/library/gg328182.aspx

     

    Installing the new client only shows a more friendly version of the original error/issue:

     

    Pop-Up Message

     

    The owner of this queue does not have sufficient privileges to work

    with the queue.

     

     

    Event Log Entry

    An error occurred with the Microsoft CRM Outlook add-in.  Restart Microsoft Outlook and try again. HR=0x80004003. Context=General. Function=CAddin::HrExplorerButtonGetVisibleInternal. Line=1608.


    Friday, May 6, 2011 9:11 PM
  • It looks like "auto routing" of emails in queues has been enabled on upgrade.
    Hence every email that is promoted to CRM, would also be created as a Queue item and added to the email activity owner's default queue.

    Two options : Identify the owner and provide the Read Queue privilege. OR
    If you dont plan on using the Auto Routing feature, disable it from customizations on Email Entity.

    Saturday, May 7, 2011 9:15 AM
  • That solved our issue....

     

    .... Auto Routing feature, disable it from customizations on Email Entity.


    Monday, May 9, 2011 8:30 PM
  • This is what resolved the issue for me.

    http://support.microsoft.com/kb/2616319

    It is consistent with the issues we had with folder redirection :-)

    Thursday, October 13, 2011 5:00 AM
  • logon Microsoft CRM 2011,  settings, queues ,  click view and select inactive queues,  highlight all inactive Queues and now  click more actions, Activate

    Try opening outlook CRM Add-on and all will work.

    Zeaba Solutions Full IT Support


    PJ Moka

    Monday, July 30, 2012 3:59 PM