Outlook reminders for tasks need to be configured in Outlook. Reminders for Outlook task items work differently to calendar items. Task reminders can be configured for a single time of day (e.g. 9am) whereas calendar item reminders can be configured for
a certain time before the start time (e.g. 15 minutes).
In Outlook 2007, the default is for all task reminders to appear at 08:00 and calendar item reminders to appear 15 minutes before the start. You can alter these defaults in Outlook: Tools menu > Options option > Preferences tab.
One of the drawbacks with this is that CRM phone calls will sync to Outlook as a task, but you can't have a reminder pop-up 15 minutes before the phone call is due to be made, the reminder will pop-up at 08:00 on the day of the phone call. If you want a
reminder 15 minutes before you are due to make a phone call, you'll need to use a CRM appointment instead.
Hope this helps.
Neil
Neil Benson, CRM Addict at Customery Ltd.You can reach me on
LinkedIn or
Twitter, and you're welcome to sign up to
Customery, an online community for UK-based Dynamics CRM people.
