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Toshiba L300 is now a windows vista 6002 asking for a product key

    Question

  • Hi, so i got my Toshiba L300 a few years ago, and everything worked find until this update came threw so i updated it and it destoyed my laptop, so my dad restored it and all again and it had worked fine every since, no problems at all, and i've been trying to dodge it every since, but we don't know which one i updated, but a few months back it came threw and my dad wasn't here so i tired restoring it all from scratch like he did, but it crashed while doing it and i shut the whole thing down, and then they was no hard drives or anything but a vista package, but now when i turn it on to try fix things a thing comes up asking for a product key, but i don't have one, and in the bottom corner of my laptop it now says windows vista (TM) build 6002 - this copy of windows is not genuine. please help.
    • Edited by Racheleno Sunday, August 12, 2012 3:45 PM
    Sunday, August 12, 2012 3:38 PM

Answers

  • The Key in use here is one from a Medion machine - while your machine is a Toshiba.

    Either

    1) You have reinstalled Windows using the Recovery disk from a Medion

    or

    2) You have changed the Key to the Medion one in an attempt to activate.

    You will have to change the Key to the one on your COA sticker (assuming it's for Vista Home Basic), using the Change Product Key link at the bottom of the System properties page, and activate that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 17, 2012 11:54 AM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 12, 2012 4:07 PM
    Moderator
  • i copied the product key and pasted it into my response and it says thats ' the product key you have entered does not appear to be a vaild 'windows vista' product key. 
    Friday, August 17, 2012 10:24 AM
  • No-one asked you to copy a key anywhere - please post your MGADiag report and tell us what the COA sticker on your machhine says is your licensed version and edition of WIndows.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 17, 2012 11:01 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-93RXP-V62MQ-84WP6
    Windows Product Key Hash: EXQrVaVLOkxaJzi2yylVnR3tAGI=
    Windows Product ID: 89572-OEM-7332166-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {6821E989-6FEC-4E11-82E4-AA1D8F6B8BA1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6821E989-6FEC-4E11-82E4-AA1D8F6B8BA1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-84WP6</PKey><PID>89572-OEM-7332166-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3394055122-3662679722-3930434468</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20080828000000.000000+000</Date></BIOS><HWID>03313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600204-02-1033-6001.0000-1932012
    Installation ID: 017083799615880831957924648654440064582185751453742922
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 84WP6
    License Status: Notification
    Notification Reason: 0xC004F032.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJS6ZZy5Rm56f5gfJPbGUfL09kwInaxWLVcqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSINV TOSINV00
      FACP TOSINV TOSINV00
      HPET TOSINV TOSINV00
      BOOT TOSINV TOSINV00
      MCFG TOSINV TOSINV00
      ASF! TOSINV TOSINV00
      SLIC TOSINV TOSINV00
      SSDT PmRef CpuPm

    Friday, August 17, 2012 11:26 AM
  • The Key in use here is one from a Medion machine - while your machine is a Toshiba.

    Either

    1) You have reinstalled Windows using the Recovery disk from a Medion

    or

    2) You have changed the Key to the Medion one in an attempt to activate.

    You will have to change the Key to the one on your COA sticker (assuming it's for Vista Home Basic), using the Change Product Key link at the bottom of the System properties page, and activate that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 17, 2012 11:54 AM
    Moderator
  • yes, but where do i find this COA sticker
    Friday, August 17, 2012 4:36 PM
  • As I said in my initial post - it's either on the base of your computer or inside the battery compartment.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 17, 2012 4:50 PM
    Moderator