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Validation Error when Trying Update a Fix for a Genuine Copy of MS Office Student/Teacher RRS feed

  • Question

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    I have been trying to download a fix that MS says will fix a slow working MS Outlook Calendar.  Upon attempting the download, the site tells me that I have failed validation.  It says my Office product is valid, but my "Small Business Edition" is not valid.  I bought some years ago a valid/genuine copy of MS Office Student and Teacher Edition from Staples.  Naturally I do not have the reciept.  The disk and documentation are clearly not fakes though.  It comes with a license for 3 computers.  I have installed it on two.  There does not appear to be any way to contact MS about this and since I do not have a reciept, I can't even use the option of sending it back.  I upgraded to Vista on a new computer several months ago.  The computer did not come with Office.  I installed my own when it came with XP Small Business.  Now I have Vista Small Business.  Any ideas?  I can provide my product ket on request.

     

    As requested... the validation tool had the following results:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VWXRH-9TQHT-G6C84
    Windows Product Key Hash: KJTQeQLXQVdf2OBrrXGYmDO1ZWU=
    Windows Product ID: 89576-OEM-7304716-06193
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {ACC3CF6D-28C6-4BC3-8365-64476C1ADF2C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACC3CF6D-28C6-4BC3-8365-64476C1ADF2C}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6C84</PKey><PID>89576-OEM-7304716-06193</PID><PIDType>3</PIDType><SID>S-1-5-21-826191361-4178535937-2164774206</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>76ED3A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I6400</name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>8459CB571309870</Val><Hash>y26ArXF1d84gjp76EPb7c0n8n+w=</Hash><Pid>70141-056-7799037-56034</Pid><PidType>1</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Thanks!

    Saturday, December 29, 2007 8:21 PM

Answers

  • Greetings,

     

    You are receiving an error status 104 which is an unknown PID error. This could be attributed to a Beta/Trial version of Office currently installed.  Another possibility could be some of the beta/trial remnants were left behind after attempting to uninstall which may cause an error code 104. 

    I would like to provide available options we have for assisting customers to address issues they are currently experiencing.  The link here references Knowledge Base (KB) article http://support.microsoft.com/kb/290301.  This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. .  If validation is still failing please follow the steps below:

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012  click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    If you need further assistance please re-post here.

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Thursday, January 10, 2008 8:16 PM