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Windows XP Activation RRS feed

  • Question

  • I purchased a new computer with WindowsXP pre-installed.  I have not tried to install WindowsXP on any other machine (wouldn't know how!).  I have Windows XP SP1 installed.  Problem:  I ALWAYS get the prompt for Windows Activation!  I have called the Activation phone service many times and they keep telling me to just re-activate it and it should then work.  It doesn't.  I have checked that my version of Windows is Genuine and the Microsoft diagnostic tool confirms that it is.  I am getting very tired of typing in the 42 digits every time I have to start up my computer.  Please help.  I can't believe Microsoft writes software so sloppily that this is allowed to ontinue unresolved.  How do I get Windows activated once and for all?  Please don't tell me to call the activation phone number or use the internet - it doesn't resolve the issue.

     

    Thanks,

    Jens

    Saturday, July 19, 2008 7:00 AM

Answers

  • Hello Jens,

     

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

     

     

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

     

     

    Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Monday, July 21, 2008 1:36 AM
  • Jens,

     

    Honestly activation falls outside the scope of the Windows Genuine Forum. Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key so we may analyze specifics surrounding the problems you are encountering. Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

    Next I would recommend to call the product activation number back and explain what you are experiencing. Also please reference the following forums and search for similar problems located @

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Again thank you for visiting the WGA forum and hopefully the above information will provide further assistance Jens.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 22, 2008 12:30 AM

All replies

  • Please follow this troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Saturday, July 19, 2008 9:40 PM
    Moderator
  • Please see the dump from the Windows Diagnostic Tool below:   

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T492T-HYF8D-YQMCM
    Windows Product Key Hash: xOuab4oh96HdncNJpQUDbTr3pkg=
    Windows Product ID: 55277-OEM-2146976-02416
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EFD06CCB-5A82-4F30-A337-5D83894CA2F4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EFD06CCB-5A82-4F30-A337-5D83894CA2F4}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YQMCM</PKey><PID>55277-OEM-2146976-02416</PID><PIDType>3</PIDType><SID>S-1-5-21-1214440339-1563985344-1060284298</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>P4VMM2</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>6C52395701842043</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Sunday, July 20, 2008 4:56 AM
  • Hello Jens,

     

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

     

     

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

     

     

    Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Monday, July 21, 2008 1:36 AM
  • Hello Stephen -

     

    Thanks for the canned reply.  It was not helpful.  Neither your call center service staff, nor this response, provide any relief to my issue.

     

    I thought this was an "activation" forum.  My apologies for cluttering up this forum with an inappropriate note.  If you are aware of any "forum" or Microsoft technical staff who do know how to resolve this issue I would appreciate it.

     

    I purchased this Microsoft product (Windows XP) expecting it to function.  It requires me to type in a 42 digit code every time I want to start up my computer.  Successfully "Activating Windows" does not cure this problem and the call center staff merely supply thier canned answer "please call back if you have any problems."  I'm having a problem and successfully re-activating my product does not cure it.  I again appeal to Microsoft to pay some attention to customer issues and resolve this ongoing problem for me.  I can't believe I'm the only one to have experienced this, but if so perhaps Microsoft could learn something from it.

     

    Thanks,

    Jens

     

    Monday, July 21, 2008 1:53 AM
  • Jens,

     

    This forum is specifically for Windows Genuine Advantage issues. In turn this is why I provide you with information for who you can reach out to. You mentione a 42 digit code. Are you referreing to the code location on your COA sticker or another sticker? The code which you are referencing should only contain 25 digits. Please let me know where you are getting the 42 digits from. 

     

    Please touch back with me. I am trying to point you in the right direction so the problem will become resolved. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, July 21, 2008 2:18 AM
  • Thanks Steve.

     

    The 42 digit number is the activation number that is given to me by the activation call center person when you try to activate your product over the phone. (7 boxes of 6 digits each.).  Since the prompt to activate keeps coming up every time I turn on my machine, I just reuse the latest 42 digit activation number given to my by the call center person.  Eventually this "wears out" and I then have to recall the activation center for a new one.  Sometimes these 42 digit numbers last a day, sometimes for months.

     

    My COA Sticker # (which is 25 digits) can no longer be used by activation as it has already exceeded the number of times it may be used for activation.

     

    Jens

    Monday, July 21, 2008 3:34 AM
  • Steve -

     

    For further reference, here's the sequence I go through every time I turn on my computer:

     

    1)  Windows reaches the screen shot where my logon ID appears and I click it

     

    2)  I get the prompt "This copy of Windows must be activated with Microsoft before you can log on.  Do you want to activate Windows now?"  Note that the only alternative is to logoff - not very helpful.

     

    3)  I click "YES"

     

    4)  A screen pops up with the heading "Let's activate Windows" and a number of radio buttons.  I select the one that says "Yes, I want to telephone a customer service rep ...".  Note that none of the other radio buttons will allow me to proceed as I cannot access my DSL internet connection until I can boot up Windows (which I can't do because it thinks it is not activated)

     

    5)  Another screen comes up and in Step 4 of that screen I enter the Confirmation ID that I have received previously (maybe a month ago, depending on how long it lasts) from the customer service representative.  This is the 42-digit number typed in 7 boxes (labeled A through F) of 6 digits each.

     

    6)  I click "Next"

     

    7)  I get a screen that has a header that reads "Thank You"  and displays "click Finish to continue working with Windows"

     

    8)  I click "Finish" and Windows completes booting up with my personal settings.

     

    Note further that I am the only logon ID on the machine and that I have Administrator priveldges.

     

    Hope this can guide you to clearing this up.

     

    Jens

    Monday, July 21, 2008 11:24 PM
  • Jens,

     

    Honestly activation falls outside the scope of the Windows Genuine Forum. Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key so we may analyze specifics surrounding the problems you are encountering. Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

    Next I would recommend to call the product activation number back and explain what you are experiencing. Also please reference the following forums and search for similar problems located @

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Again thank you for visiting the WGA forum and hopefully the above information will provide further assistance Jens.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 22, 2008 12:30 AM
  • Jens R Pedersen,

     

    Please have a look at this Knowledgebase article, it describes a fix for a problem that seems to be almost identical to yours:  http://support.microsoft.com/kb/312295/en-us

     

    Please post back to let us know if it worked for you!

     

     

    Tuesday, July 22, 2008 2:20 AM
  • Steve and Dan -

    Thanks for the help!  The proposal by Dan to follow the suggestions in the Knowledgebase article worked!  I used the Guided Help and seems to have resolved whatever rogue script was interfering with the activation records.  Finally, no more need to remember 42-digit numbers!

    Thanks again,
    Jens

    Tuesday, July 22, 2008 11:09 PM
  • Hello Jens,

    It's great to hear that the problem has been remedied!

    Good Luck :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 23, 2008 4:29 PM
  • the only reason ive seen this happen (only because it happen to me) was that the copy of windows that was on there was a coppied version...


    Shane
    Monday, December 1, 2008 7:42 PM
  • Shane, your suggestion that it is because of a bootleg copy is simply wrong. This has been driving me wild! I know I have a genuine WIN XP that is not a copy. I believe it started happening to me as a result of the Microsoft automatic updates, because one day a few weeks ago it just started happening.  That's after several years of running the same copy of win XP which was installed with a purchased computer and I got the original Microsoft CD with win XP on it, with the original activation numbers.

    THIS HAS NOTHING TO DO WITH BOOTLEG SOFTWARE!  IT IS A PROBLEM WITH SOMETHING MICROSOFT DID WITH THE WINDOWS UPDATES.

    One of the reasons I think it is related to the automatic updates is that every time I shut it down, XP installs 3 updates, even if I haven't been connected to the internet to download any updates. It has been doing that for several months. (the activation allows you up to three days to activate it, so you can run without being connected to the internet but only for three days. If you don't turn on your computer for three days, you can't boot up windows without activating it.)

    I am having all the problems that Jens had; I cant activate windows because I can't connect to the internet. Anyway, I object to running an OS that can't run without being connected to the internet. Not only that, but I don't have a land line phone, I have been using skype through my computer.

    I did try using the phone based activation (I borrowed a phone from the landlady) hoping to talk to a person and relay the problem, but guess what!? The phone activation was all automatic and I didn't even get to talk to a person!!!!

    I went on the MS help website that is built into the help menu and it wanted $49 before it would even let me send an email describing the problem!!! AAAARRRRGGGG!!!!

    I don't care if this is not the right forum for this problem. someone on this forum (Microsoft rep ) should be contacting the people who work on the updates, the appropriate people in MS, and make sure the problem gets solved in a coherent and cooperative fashion. It's your responsibility! Do something!

    Nothing else is acceptable.

    And how can you be eliminating support for win XP when netbooks are still being sold with winXP.







    Thursday, January 14, 2010 5:43 AM