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Process:OUTLOOK |Thread:5916 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\150775\src\core\application\outlook\addin\crmserverstate.cpp RRS feed

  • Question

  • we are using ms crm 2013/2015 outlook client but same trace file error comes. when we click on track button and click on 'view in crm', email activity opens and all the fileds are in disable mode except 'regarding field'. We must enable these fileds from view in crm. This is the defualt organization of crm 2015..I have googled alot and do many things whatever I read from the forums. Following is the trace file for all of you. Please help me to resolve this issue.


    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-12-17 18:14:16.949
    # Categories: *:Error
    # Schedule: No registry key - using default value: Daily
    # ComputerName:  Keyboard
    # CRMVersion: 7.1.0001.3113
    [2015-12-17 18:14:16.949] Process:OUTLOOK |Thread:5916 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\150775\src\core\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-12-17 18:14:16.964
    # Categories: *:Error
    # Schedule: No registry key - using default value: Daily
    # ComputerName: IYM-36106
    # CRMVersion: 7.1.0001.3113
    [2015-12-17 18:14:16.964] Process:OUTLOOK |Thread:5916 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='testorg', OrganizationId='{D4E6EFA7-7663-E511-80CB-005056941870}' Function: CStateEngine::Execute File: c:\bt\150775\src\core\application\outlook\addin\stateengine.cpp Line: 85
    [2015-12-17 18:14:16.964] Process:OUTLOOK |Thread:5916 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\150775\src\core\application\outlook\addin\common.cpp Line: 82
    >hr = 0x80004002
    [2015-12-17 18:14:16.964] Process:OUTLOOK |Thread:5916 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\150775\src\core\application\outlook\addin\common.cpp Line: 185
    >hr = 0x80004002
    [2015-12-17 18:14:16.964] Process:OUTLOOK |Thread:5916 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\150775\src\core\application\outlook\addin\common.cpp Line: 120
    >hr = 0x80004002
    [2015-12-17 18:14:21.364] Process:OUTLOOK |Thread:9716 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetInitialPollingPeriod File: c:\bt\150775\src\core\application\outlook\addin\..\Common\utility.h Line: 666
    >hr = 0x80004005
    [2015-12-17 18:14:21.364] Process:OUTLOOK |Thread:0612 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetInitialPollingPeriod File: c:\bt\150775\src\core\application\outlook\addin\..\Common\utility.h Line: 666
    >hr = 0x80004005
    [2015-12-17 18:14:27.447] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.463] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.494] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.510] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.510] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.510] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.510] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.822] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.837] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.837] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.853] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.853] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.853] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.978] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.978] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [2015-12-17 18:14:27.978] Process:OUTLOOK |Thread:11068 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\150775\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
    [


    Vivek gupta

    Friday, December 18, 2015 5:32 AM

All replies

  • Have you customized the CRM ribbon?  If so, remove your customization and try.  If that works, then begin adding the customization back to see what is breaking it.

    If you have not customized the ribbon, then do a complete uninstall of crm for outlook and reinstall.  Ensure you delete the MSCRM folder before reinstalling.


    Regards, Donna

    Monday, December 28, 2015 4:53 PM
  • This issue was resolved.  I started a new thread for questions regarding the CRM for outlook installation.

    Regards, Donna

    Tuesday, December 29, 2015 5:18 PM