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Re: Windows Home Activation Problem RRS feed

  • Question

  • To Lori MS,

     

    Followed your suggestion but it doesn't work at all. Still got the error message.

     

    What's going on here? How long is MS going to take to fix the problem?

     

    Thursday, May 1, 2008 1:06 PM

Answers

  • Mr. Cho,

     

    Please read this hotfix article as this may be another reason why you are having activation issues:

     

    Repeatedly Prompted to Complete Activation for Windows XP Media Center Edition After You Enter Product Key:  http://support.microsoft.com/kb/811632

     

    Lori MS

    Thursday, May 1, 2008 9:27 PM

All replies

  • Mr. Cho,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report onto this thread.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS
    Thursday, May 1, 2008 3:32 PM
  • Mr. Cho,

     

    Please read this hotfix article as this may be another reason why you are having activation issues:

     

    Repeatedly Prompted to Complete Activation for Windows XP Media Center Edition After You Enter Product Key:  http://support.microsoft.com/kb/811632

     

    Lori MS

    Thursday, May 1, 2008 9:27 PM