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My subscription expired RRS feed

  • Question

  • I purchased a subscription and activated it on 3 PCs on my network. But one of the PCs was inactive and I stoppped using it never turned it on.  Later my subscription expired and I renewed it.  Now my primary computer has crashed and I need to start usining the PC that was inactivated.   But  it says my OneCare subscription has expired.   How can reactivate the subscription on this PC?  My renewed license is good until Novemeber.
    Friday, August 28, 2009 3:28 AM

Answers

  • Check to see that the date and time are set correctly on the computer where One Care indicates an expired subscription.


    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Friday, August 28, 2009 4:04 AM
    Moderator
  • Did you ever remove that PC from a hub PC in your Circle? If not, then Jim's advice to check the date and time is a starting point. If yes, reinstall OneCare on the PC after first removing it and activate it with the LiveID for your subscription.

    Here are the standard steps to follow for issues where the PC doesn't accurately reflect the status of your subscription:
     

    You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 28, 2009 1:01 PM
    Moderator

All replies

  • Check to see that the date and time are set correctly on the computer where One Care indicates an expired subscription.


    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Friday, August 28, 2009 4:04 AM
    Moderator
  • Did you ever remove that PC from a hub PC in your Circle? If not, then Jim's advice to check the date and time is a starting point. If yes, reinstall OneCare on the PC after first removing it and activate it with the LiveID for your subscription.

    Here are the standard steps to follow for issues where the PC doesn't accurately reflect the status of your subscription:
     

    You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 28, 2009 1:01 PM
    Moderator