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Cannot install new Key RRS feed

  • Question

  • Here is the infor from the validation tool

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CJKV7-24TXW-RDY7Q
    Windows Product Key Hash: CCIrjC+zUWXvseZsZRh5OQc3abE=
    Windows Product ID: 55274-647-7990415-23391
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A27294C8-5568-4DAB-8580-ADD761F8D20D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1_025D1FF3-239-2_025D1FF3-245-800700ea_025D1FF3-259-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-231-1_025D1FF3-239-2_025D1FF3-245-800700ea_025D1FF3-259-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A27294C8-5568-4DAB-8580-ADD761F8D20D}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RDY7Q</PKey><PID>55274-647-7990415-23391</PID><PIDType>1</PIDType><SID>S-1-5-21-585902561-1073159138-14044502</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>4.51 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>19991116000000.000000+000</Date></BIOS><HWID>665F30CF0184A044</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17096</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>8108B6EDAB180E6</Val><Hash>3VPaqbt8HmKuj5AHjcDWPrHpaAk=</Hash><Pid>54186-760-7911557-17037</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 115F6:Action S.A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    I have a new key that I can use. It is from a PC that I have recycled but I still have the disk and key.

    What can I do from here.


    Thanks,

    -Dave
     
    Tuesday, February 3, 2009 9:49 PM

Answers

  • Hello Dave-dv,

            Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Curious is the posted MGA Diagnostic Results from the new key which you are describing? Right now, your computer has a Volume License (VL) edition of Windows XP Professional and a blocked installation of Office XP Professional with FrontPage installed. The installations were done with a now-blocked Volume License Key (VLK). VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations using that key than authorized.


             
    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

     

    Stephen
    Stephen Holm
    • Proposed as answer by Stephen Holm Thursday, February 5, 2009 2:02 AM
    • Marked as answer by Stephen Holm Thursday, February 5, 2009 5:48 PM
    Wednesday, February 4, 2009 9:18 PM

All replies

  • Hello Dave-dv,

            Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Curious is the posted MGA Diagnostic Results from the new key which you are describing? Right now, your computer has a Volume License (VL) edition of Windows XP Professional and a blocked installation of Office XP Professional with FrontPage installed. The installations were done with a now-blocked Volume License Key (VLK). VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations using that key than authorized.


             
    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

     

    Stephen
    Stephen Holm
    • Proposed as answer by Stephen Holm Thursday, February 5, 2009 2:02 AM
    • Marked as answer by Stephen Holm Thursday, February 5, 2009 5:48 PM
    Wednesday, February 4, 2009 9:18 PM
  • I am not sure where the license for this PC came from. It is for a client who is now having an issue with it. I explained to him that the issue and we feel that it is better to go ahead and use a one of his licenses to stay in compliance rather than working with this one. Is there a way we can change the license on the PC without having to rebuild it or do we just have to reformat and reinstall?

    Thanks,

    -Dave

    Thursday, February 5, 2009 3:36 PM
  • Hey Dave,

    Please read the information in a Sticky Post located here:
     http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/b9403eec-a4b7-435c-b3fd-0e7ee7c80428 

    You will find a link that will allow you to change the product key without having to perform a complete reinstallation.


    Take care Dave,


    Stephen :-)
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 5, 2009 5:48 PM
    • Unmarked as answer by dave-hv Friday, February 6, 2009 5:00 AM
    Thursday, February 5, 2009 5:47 PM
  • The key I have is not the key installed on the machine. The key I have is a different key. I need to change out the key on the machine for the new key so that it can be in compliance. How can change from one key to another without having to reinstall.

    Thanks,

    -Dave
    Friday, February 6, 2009 5:01 AM