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    Windows 7 Update installed the latest OGA software, and now my valid copy of office 2007 failed. Report is below. What do I do now?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {40FBF591-5CB7-4741-BFAA-904622362EE3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Microsoft Expression Web 2 - 121
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40FBF591-5CB7-4741-BFAA-904622362EE3}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-752524050-252156341-2945350165</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA790FXT-UD5P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090313000000.000000+000</Date></BIOS><HWID>5CBB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65052</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>3ED0350DCD63D76</Val><Hash>5o39NxPsq92CTYOgGWQ4j0IfM+M=</Hash><Pid>78727-699-0913186-59422</Pid><PidType>0</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9942DE049E8E710</Val><Hash>aog5DI0xGCTcl6EpVYbi9MFtR+4=</Hash><Pid>89446-904-6696001-65803</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7600.0000-3152009
    Installation ID: 019726084390620415878115164966083016496070097191956191
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/2/2009 9:28:59 AM

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAMAAAACAAAAAgABAAEA6GGmBC6fwo9U8hAz4KgIhRiIDk+eNLrXznAqzy8DvB6IOI4u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      SLIC   ACRSYS  ACRPRDCT

     

    Wednesday, December 2, 2009 7:32 AM

Answers

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    Hello Lev Seltzer,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Microsoft Expression Web 2 - 121
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The snippet above tells us that you have an installation of Microsoft Expression Web 2 on you computer (Expression Web is now a free program.)

    The report is also telling us that you have two installations of Office Professional Plus 2007 on the computer.  The installation that is reporting as nongenuine is a Volume Licensing (VL) edition of Office Professional Plus that was installed with a now-blocked Volume Licensing Key (VLK).  The other installation of Office Professional Plus 2007 is a retail license edition that is reporting as not yet activated.

    Office Professional Plus 2007 is an edition of Office that is available thru the Volume Licensing program and thru special academic programs not available to the general public.  In order to legitimately use Office Professional Plus 2007, your use of the program must be in association with either such a Volume Licensing Agreement, or you would have acquired Office Professional Plus thru some sort of Home Use program from a University or other type of educational institution.  can you verify that your use of Office Professional Plus 2007 would fall into this category?

    In order to Get Genuine, you have to uninstall the nongenuine VL edition of Office Professional Plus 2007 from your computer, then restart twice, then activate the not-yet-activated and presumably genuine retail licensed edition of Office Professional Plus 2007.

    The sticky part is that with both installations on the computer at the same time, it may be difficult to determine which one should be uninstalled from the Programs applet of the Control Panel.  One way to try to figure this out is to look for the "Last used on..." data and assume that the one that is being identified as nongenuine is the one that has the most recent "last used on" date.  Within the Programs applet you may have to right click the column header bar and add the "Last used on..." date column as it is not displayed by default.

    Once you have uninstalled what hopefully is the nongenuine Office, restart twice, and then open an Office program such as Word 2007.  If you guessed correctly, you should be presented with the Activation Wizard, so complete the online activation process normally.  Restart once more.

    Then visit www.microsoft.com/genuine and click on the Validate Office button.  Office should validate normally.

    Finally, open an Office program such as Word 2007 to check to make sure you do not see any nongenuine messages.  If you do, we have some cleanup to do, so post back for more instructions.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, December 5, 2009 12:09 AM
    Wednesday, December 2, 2009 3:33 PM

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  • Question
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    Hello Lev Seltzer,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Microsoft Expression Web 2 - 121
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The snippet above tells us that you have an installation of Microsoft Expression Web 2 on you computer (Expression Web is now a free program.)

    The report is also telling us that you have two installations of Office Professional Plus 2007 on the computer.  The installation that is reporting as nongenuine is a Volume Licensing (VL) edition of Office Professional Plus that was installed with a now-blocked Volume Licensing Key (VLK).  The other installation of Office Professional Plus 2007 is a retail license edition that is reporting as not yet activated.

    Office Professional Plus 2007 is an edition of Office that is available thru the Volume Licensing program and thru special academic programs not available to the general public.  In order to legitimately use Office Professional Plus 2007, your use of the program must be in association with either such a Volume Licensing Agreement, or you would have acquired Office Professional Plus thru some sort of Home Use program from a University or other type of educational institution.  can you verify that your use of Office Professional Plus 2007 would fall into this category?

    In order to Get Genuine, you have to uninstall the nongenuine VL edition of Office Professional Plus 2007 from your computer, then restart twice, then activate the not-yet-activated and presumably genuine retail licensed edition of Office Professional Plus 2007.

    The sticky part is that with both installations on the computer at the same time, it may be difficult to determine which one should be uninstalled from the Programs applet of the Control Panel.  One way to try to figure this out is to look for the "Last used on..." data and assume that the one that is being identified as nongenuine is the one that has the most recent "last used on" date.  Within the Programs applet you may have to right click the column header bar and add the "Last used on..." date column as it is not displayed by default.

    Once you have uninstalled what hopefully is the nongenuine Office, restart twice, and then open an Office program such as Word 2007.  If you guessed correctly, you should be presented with the Activation Wizard, so complete the online activation process normally.  Restart once more.

    Then visit www.microsoft.com/genuine and click on the Validate Office button.  Office should validate normally.

    Finally, open an Office program such as Word 2007 to check to make sure you do not see any nongenuine messages.  If you do, we have some cleanup to do, so post back for more instructions.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, December 5, 2009 12:09 AM
    Wednesday, December 2, 2009 3:33 PM
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    I haven't a clue how the VL version got on my computer, as I never entered a VL licensing code.

    Windows 7 does not seem to show me the last used date (I forced it to display this column in the add/remove programs window). All other information about the "two" programs is identical (e.g. the installation date, version, name, etc).  Should I just uninstall it two times, and then try to install it once?
    Wednesday, December 2, 2009 9:27 PM
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    Hello Lev Seltzer,

    If there is no last used date available, then you can try your luck and pick one (you have a 50% chance of picking correctly :-)) or you can uninstall both instances and reinstall your genuine Office.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, December 3, 2009 1:01 PM
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    I picked one of the installations, uninstalled it, and MS Office began to work without the warning immediately (no reboot required). However, I ran the "repair" program to bring back the missing shortcuts, and then rebooted.

    So far, so good. I just hope I don't get another warning in 30 days!
    Saturday, December 5, 2009 6:40 PM
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    Hello Lev Seltzer,

    Rerun the mgadiag utility http://go.microsoft.com/fwlink/?linkid=52012 and post a fresh report and we'll do a final check to make sure all is well.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, December 5, 2009 7:25 PM