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Windows Genuine Advantage Issue RRS feed

  • Question

  • Hi,

    A client of ours just started to get the Genuine Advantage error this morning on a relatively-new brand name PC we supplied to him a few months ago, which has an OEM license. I've run the MGA Diagnostic Tool on the PC and got the following result:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {682D2E6C-32BF-489A-96F3-8643713A5BB5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{682D2E6C-32BF-489A-96F3-8643713A5BB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2404505099-2398051353-627623035</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq 610</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PVU Ver. F.0B</Version><SMBIOSVersion major="2" minor="4"/><Date>20091120000000.000000+000</Date></BIOS><HWID>02B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-2057-7600.0000-2782010
    Installation ID: 000562873110362233782416435782747840965972927305085332
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 7/4/2011 2:01:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 7:3:2011 18:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAIAAAABAAAAAwABAAEAeqjqDqaoQCxGg54cVlBevxYgTi0Y6eAlCG4qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            308A   
      FACP            HP            308A   
      HPET            HP            308A   
      MCFG            HP            308A   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            308A   
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT


    I've left sfc /scannow running on the PC since I see the log mentioned some files had been tampered with.

     

    Please advise.

    Thanks.

    Monday, July 4, 2011 1:07 PM

Answers

  • "Sam Jr" wrote in message news:a6da87b7-5e4a-4c1c-83a4-315450f88361...

    Hi,

    A client of ours just started to get the Genuine Advantage error this morning on a relatively-new brand name PC we supplied to him a few months ago, which has an OEM license. I've run the MGA Diagnostic Tool on the PC and got the following result:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100





    I've left sfc /scannow running on the PC since I see the log mentioned some files had been tampered with.

     

    Please advise.

    Thanks.

    Your problem is NOT related to Vistalizator (whatever Carey likes to think).
    Unfortunately, we have been unable as yet to discover the cause of this particular set of File Mismatches, and have had to send everyone to WGA Support for assistance (and no-one has yet told us of any cure except a repair install).
    If however, you would be prepared for may be a long haul of working in these forums to fix the problem, just let us know, I for one would enjoy the challenge:)

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 5, 2011 5:09 AM
    Moderator

All replies

  • Monday, July 4, 2011 8:52 PM
    Moderator
  • "Sam Jr" wrote in message news:a6da87b7-5e4a-4c1c-83a4-315450f88361...

    Hi,

    A client of ours just started to get the Genuine Advantage error this morning on a relatively-new brand name PC we supplied to him a few months ago, which has an OEM license. I've run the MGA Diagnostic Tool on the PC and got the following result:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100





    I've left sfc /scannow running on the PC since I see the log mentioned some files had been tampered with.

     

    Please advise.

    Thanks.

    Your problem is NOT related to Vistalizator (whatever Carey likes to think).
    Unfortunately, we have been unable as yet to discover the cause of this particular set of File Mismatches, and have had to send everyone to WGA Support for assistance (and no-one has yet told us of any cure except a repair install).
    If however, you would be prepared for may be a long haul of working in these forums to fix the problem, just let us know, I for one would enjoy the challenge:)

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 5, 2011 5:09 AM
    Moderator