locked
Microsoft is being ridiculous about this RRS feed

  • Question

  • I have no issue with their wanting to validate the copies of Office being used.  They own the product, they're entitled to police its use.

    But when genuine users are getting caught up in their new "validation" software, there's clearly a problem with it.

    And now they want *me* to pay *them* to sort out the problem.  I can prove the software is genuine, I can prove my purchase of it, and their own "Diagnostics" tool proves it's genuine.  But they still want me to pay them $80 before they'll even start to talk to me about it.

    You have to wonder if this is crossing the line into extortion.  A t the very least, this is careless and unprofessional, and irresponsible to me as a customer.  But I have to wonder whether -- for all their sanctimonious bleating about how their "Genuine" program really benefits us as customers -- they just don't give a toss if we get screwed over.  I mean, it's just another revenue-raiser for them, isn't it ?


    (Edited because I got censored according to a quite ridiculous set of priorities.  This forum lets me say "screwed", but doesn't let me say "H-e-l-l" ?  That's inane.)

    Tuesday, May 26, 2009 1:27 AM

Answers

  • Good Morning MacEachaidh,


    Thank you for visiting us today :-). We really need for you to run the MGA Diagnostic Tool so we can see what you are experiencing. 

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://xxx[v1] .

    6)    In a reply post, paste the Diagnostic Report.

     


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 7:35 PM
    Tuesday, May 26, 2009 6:22 PM

All replies

  • Good Morning MacEachaidh,


    Thank you for visiting us today :-). We really need for you to run the MGA Diagnostic Tool so we can see what you are experiencing. 

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://xxx[v1] .

    6)    In a reply post, paste the Diagnostic Report.

     


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 7:35 PM
    Tuesday, May 26, 2009 6:22 PM
  • Hello MacEachaidh,

    It looks like the problem you are experiencing with Office Genuine Advantage (OGA) is a little more persistent than can be addressed in a message/forum support format.

    Please follow the link below to submit a request for free email tech support for your OGA problem:
    http://support.microsoft.com/oas/default.aspx?Gprid=11482

    If possible, when the issue is fixed, could your come back here and let us know the details of the problem and the resolution?  Thanks!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, May 28, 2009 3:23 PM