Good day,
Working with a client of mine and trying to get office xp updates to fix the 2 GB limit in Outlook. When I try to get the updates the update site tells me the product is not activated.
When I move to "Activate" under the Help menu, the dialog box tells me the product is already activated.
How in the world do I resolve this issue for them? Outlook will not function sending/receiving email as it is giving an error message "The Messaging interface has returned an unknown error" and of course their email is critical to them.
Their .pst file has approached that 2 GB limit.
I believe you are interested in this report:
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 55274-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {AF583D94-A6A7-476B-9D02-3C3EFD22B528}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 101 Not Activated
Microsoft Office XP Small Business - 101 Not Activated
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics:
025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{AF583D94-A6A7-476B-9D02-3C3EFD22B528}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-795801972-233369322-476420169</SID><SYSTEM><Manufacturer>Dell
Computer Corporation</Manufacturer><Model>OptiPlex GX270
</Model></SYSTEM><BIOS><Manufacturer>Dell Computer
Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2"
minor="3"/><Date>20040929000000.000000+000</Date><SLPBIOS>Dell System,Dell
Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>DAF930E701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell
Computer Corporation</name><model>Dell OPTIPLEX
GX270</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product
GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft
Office XP Small
Business</Name><Ver>10</Ver><Val>596AD296F5AFC06</Val><Hash>c1x5B5xjOWYSqbaSXoN3C9b1dPM=</Hash><Pid>54188-OEM-1793413-16867</Pid><PidType>4</PidType></Product></Products><Applications><App
Id="16" Version="10" Result="101"/><App Id="19" Version="10"
Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B"
Version="10"
Result="101"/></Applications></Office></Software></GenuineResults>
Regards,
Dusty
"Any damn fool can make something complex, it takes a genius to make something simple." - W. Guthrie
