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Office XP updates say activation needed, but office XP reports it is already activated RRS feed

  • Question

  • Good day,

    Working with a client of mine and trying to get office xp updates to fix the 2 GB limit in Outlook.  When I try to get the updates the update site tells me the product is not activated.

    When I move to "Activate" under the Help menu, the dialog box tells me the product is already activated.

    How in the world do I resolve this issue for them?  Outlook will not function sending/receiving email as it is giving an error message "The Messaging interface has returned an unknown error" and of course their email is critical to them.

    Their .pst file has approached that 2 GB limit.


    I believe you are interested in this report:


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AF583D94-A6A7-476B-9D02-3C3EFD22B528}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics:
    025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{AF583D94-A6A7-476B-9D02-3C3EFD22B528}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-795801972-233369322-476420169</SID><SYSTEM><Manufacturer>Dell
    Computer Corporation</Manufacturer><Model>OptiPlex GX270
    </Model></SYSTEM><BIOS><Manufacturer>Dell Computer
    Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2"
    minor="3"/><Date>20040929000000.000000+000</Date><SLPBIOS>Dell System,Dell
    Computer,Dell System,Dell
    System</SLPBIOS></BIOS><HWID>DAF930E701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
    Standard
    Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell
    Computer Corporation</name><model>Dell OPTIPLEX
    GX270</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product
    GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft
    Office XP Small
    Business</Name><Ver>10</Ver><Val>596AD296F5AFC06</Val><Hash>c1x5B5xjOWYSqbaSXoN3C9b1dPM=</Hash><Pid>54188-OEM-1793413-16867</Pid><PidType>4</PidType></Product></Products><Applications><App
    Id="16" Version="10" Result="101"/><App Id="19" Version="10"
    Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B"
    Version="10"
    Result="101"/></Applications></Office></Software></GenuineResults>



    Regards,
    Dusty

    "Any damn fool can make something complex, it takes a genius to make something simple." - W. Guthrie
    Monday, August 11, 2008 7:53 PM

Answers