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Microsoft Validation Windows XP RRS feed

  • Question

  •  

    I am very frustrated. My wife called me and said that our computer was automatically updating for hours and would not shut down.  I told her to leave it alone and try it the next day. The next day the computer allowed her to login. Her outlook express would not work. She would click on it and it would do nothing. When I got back in town I tried it also and it would not work. So I shut down the computer to reboot it. It immediately went through the update process and got stuck on the Microsoft Validation install and everything after that failed.

     

    The following does not work any more on the computer.

     

    Outlook Express

    Cannot login as any other user, even admin

    There are no printers installed and cannot install any printers

    It will not restore

     

     

    The following works

    Internet Explorer  --- cannot print from this program

    Word – can print

    Excel – can print

    Powerpoint – can print

     

    Can you please help me fix this.

     

    I am sure I have not provided all the information you need, let me know what else you need.

     

    Thanks,

     

    Rick

     

    Wednesday, December 12, 2007 12:56 PM

Answers

All replies

  • Hello Ice,

     

            Curious was this the first time your system performed updates automatically? Sounds like the Updates have been set for automatic. Updates should not cause problems. Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

            You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

    Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

          3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, December 13, 2007 12:30 AM
  • Ice,

     

    Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. I would like to take a look and see if your problems are not related to Windows Update but maybe a WGA problem. The tool will help us analyze what you are experiencing and maybe offer you a resolution for the problem. If your problem is Windows Update related then you will need to follow the guidance in my previous post.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, December 13, 2007 12:33 AM