Hello Sepide,
In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.
If you do not have access to the Start Button:
1) Login to Vista and Click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to Run or Save, Select Run
4) When the program runs, Click the Continue button, then click the Copy button.
5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2616159&SiteID=25 into the browser address bar.
6) In a reply post, Paste the Diagnostic Report.
Note: If you were in a Non-Genuine state, but you corrected the issue and Vista is now in a Genuine state, it can take up to 2 reboots for the white "This copy of windows is not genuine" text to disappear. Please try rebooting 2 times and if your issue still persists, then post your Diagnostic Report.
Thank you,
Darin Smith
WGA Forum Manager
