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Purchasing computer in foreign country RRS feed

  • Question

  • Hi, I am considering purchasing a laptop in another country (probably Thailand, Malaysia or Singapore).  I have noticed that the shops will sell a laptop with Windows XP/Vista preloaded but don't offer a CD with the laptop.  It still has a genuine MS software sticker on the base on the machine.  I am used to purchasing computers in the UK that do come with CDs normally called something like a product recovery CD which has the OS on it, but the shop people say that it doesn't come with a CD.  I've looked into small shops (normally selling laptops with Dark edition...) and larger chain stores, including Tesco/Big C (selling genuine copies proved by the sticker on the base) So... after all that, my question I suppose is:

     

    If I buy this machine and I wish to have a copy of whichever Windows version is installed on the laptop on a disc in case I need to reinstall, is it possible to get this?

     

    I'm not sure about product keys.  I know there is a serial number on the genuine MS software sticker, but I think this is different to a product key.

     

    Much in need of clarification and help!

     

    Thanks


    Ed Bentall

    Thursday, July 17, 2008 10:33 AM

Answers

  • Ed,

     

          As far as providing you a black and white answer for your question unfortunately I can not. This is why I suggested you visit  http://www.howtotell.com site. There are many unscrupulous acts happening where people are being taken advantage of by attempting to sell non-genuine software, creating non-genuine COAs etc. This is not just within the software industry but occurs globally with other industries as well. It is important for our valued customers to report piracy. This will help out not only them but possibly countless others globally.

     

          Ed here is what would normally happen. A customer visits the WGA Forum after they discover Windows XP is non-genuine. I would ask them to run the MGA Diagnostic Tool and provide me with their results. Next I would analyze their results and determine yes they are NON-GENUINE. Basically I would recommend the customer to file a piracy report by following the directions:

     

    http://www.microsoft.com/piracy/reporting/default.aspx

    http://www.microsoft.com/piracy/reporting/out.aspx

    http://www.microsoft.com/piracy/reporting/faq.aspx

     

          Basically Microsoft would ask the customer to submit their software where it would be sent of to a lab for crypto analysis and other testing. The process can take time. There are reasons for each and every step along the way. This is why reporting piracy is so very IMPORTANT for our valued customers to take the time and submit. 

     

     

           Your other concern, "Should I receive a Recovery Reinstallation Disc with any new computer I purchase"? Several company still provide the customer with a recovery reinstallation disc while other company's provide a software tool and directions for the customer to make their own Recovery Reinstallation Disc backup. As far as which companies do what I do not know. Companies work with Microsoft  as how this process will work etc along with the OEM guidance and the EULA. 

     

          As far as, "Do you know of any paid work in this line of investigation?  Pirated software and breaking copywrite rules is a bit of a bugbear of mine", well I am not sure. Maybe contact a local policy departments, attorneys, private eyes, etc and inquire about it. Should you have time and visit any shops please let me know and try to answer the questions I posted previously. In turn I will channel this information in the right direction :-).  Have a great vacation and let me know should you find out anything.

     

     

    Take care and thank you very much

     

     

    Stephen Holm, MS
    WGA Forum Manager

          

    Friday, July 18, 2008 6:41 PM

All replies

  • Hello Ed,

     

    Thank you for visiting the WGA forum.  The information which you have provided is very interesting. You did the right thing by visiting the WGA Forum before making a purchase. I did some quick research regarding Windows XP Dark Edition you mentioned. First and foremost this is NOT GENUINE Microsoft software.  **VERY IMPORTANT** Please visit http://www.howtotell.com and take the time and read all the threaded information. This will provide you with in-depth information and answers for questions you may currently have as well as future inquiries. :-).  

     

    The versions of Dark Edition are basically NON-GENUINE copies of Windows XP with additional slipped streamed software (such as utilities) from other manufacturers. The so-called Dark Edition Windows software is designed to look and feel similar to Vista. Further research indicates there were @ a minimum of 10 viruses imbedded with the latest Dark Edition release. Next product key code generators could have been used for producing non-genuine keys in an attempt to activate Dark Edition. This would have put your computer in a Non-Genuine status immediately.  Your question, "If I buy this machine and I wish to have a copy of whichever Windows version is installed on the laptop on a disc in case I need to reinstall, is it possible to get this"?  Next step would be filing a piracy report. Please read the information I provided under How To Tell as far as if you would be eligible for a replacement copy.  Product key code generators ARE NOT authorized! Please keep in mind Microsoft provides the end-user (customer) with a licensed product key and software packaged together.  Microsoft product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA). You can research EULA information @ Microsoft. 

     

    Under NO circumstances should anyone try to download/distribute any ISO images for software from a P2P file sharing site, or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and honestly who knows what else.

    There are other options available also such as purchasing software directly from Microsoft @ http://www.windowsmarketplace.com/ and installing it directly onto a newly purchased computer. Please always research the End User Licensing Agreement (EULA) for all the correct usage agreements. Next review http://www.howtotell.com should any questions and/or doubts arise. Also you may always visit the WGA Forum and ask us.  

    Ed, are you willing to work with us? If so I have some questions maybe you can provide us with some answers. Here they are and I do appreciate your post and help: 

    Business locations where you plan on visiting to purchase a laptop  

    -          What stores have you visited in Thailand, Malaysia or Singapore while researching a laptop purchase which was packaging Windows XP Dark Edition software?

     

    - Please compare the Certificate of Authenticity (COA) sticker against others located on http://www.howtotell.com . Do they contain a 25 digit product key?

      -- Please provide me with the LAST 15 digits of the product key if possible. This will  

          allow us analyze the validity of the product key. 

     

                   -- Please provide Business Addresses where Windows XP Dark Edition software is

                      either offered for sale or bundled on laptop and desktop system sales.   

     

                    -- Please provide Business Phone number’s where Windows XP Dark Edition software

                        is either offered for sale or bundled on laptop and desktop system sales.   

     

                     -- Please provide a Point of Contact @ the Businesses who you worked with (if you

                        had any)

     

                   -- Are the computers (either laptop or desktop) commercial or custom built systems by

                       a local shop?

     

     Again Ed thank you. We will await your feedback.

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

     

    Thursday, July 17, 2008 10:26 PM
  • Hi Steve.

     

    I'll certainly see what I can do, although I can't really do that much as I'm really here to see the sights and enjoy the culture...!  To reiterate, it's only the smaller shops that sell the Dark edition, the bigger ones as mentioned seem to sell genuine stuff, but without the discs (this raises a concern in my head too though!).

     

    Would you be able to answer my main question, which is:

     

    Should I buy a machine with a genuine COA sticker, is it possible to obtain a software disc from Microsoft?

     

    Thanks

     

    Ed

     

    P.S.  Do you know of any paid work in this line of investigation?  Pirated software and breaking copywrite rules is a bit of a bugbear of mine!!

    Friday, July 18, 2008 11:40 AM
  • Ed,

     

          As far as providing you a black and white answer for your question unfortunately I can not. This is why I suggested you visit  http://www.howtotell.com site. There are many unscrupulous acts happening where people are being taken advantage of by attempting to sell non-genuine software, creating non-genuine COAs etc. This is not just within the software industry but occurs globally with other industries as well. It is important for our valued customers to report piracy. This will help out not only them but possibly countless others globally.

     

          Ed here is what would normally happen. A customer visits the WGA Forum after they discover Windows XP is non-genuine. I would ask them to run the MGA Diagnostic Tool and provide me with their results. Next I would analyze their results and determine yes they are NON-GENUINE. Basically I would recommend the customer to file a piracy report by following the directions:

     

    http://www.microsoft.com/piracy/reporting/default.aspx

    http://www.microsoft.com/piracy/reporting/out.aspx

    http://www.microsoft.com/piracy/reporting/faq.aspx

     

          Basically Microsoft would ask the customer to submit their software where it would be sent of to a lab for crypto analysis and other testing. The process can take time. There are reasons for each and every step along the way. This is why reporting piracy is so very IMPORTANT for our valued customers to take the time and submit. 

     

     

           Your other concern, "Should I receive a Recovery Reinstallation Disc with any new computer I purchase"? Several company still provide the customer with a recovery reinstallation disc while other company's provide a software tool and directions for the customer to make their own Recovery Reinstallation Disc backup. As far as which companies do what I do not know. Companies work with Microsoft  as how this process will work etc along with the OEM guidance and the EULA. 

     

          As far as, "Do you know of any paid work in this line of investigation?  Pirated software and breaking copywrite rules is a bit of a bugbear of mine", well I am not sure. Maybe contact a local policy departments, attorneys, private eyes, etc and inquire about it. Should you have time and visit any shops please let me know and try to answer the questions I posted previously. In turn I will channel this information in the right direction :-).  Have a great vacation and let me know should you find out anything.

     

     

    Take care and thank you very much

     

     

    Stephen Holm, MS
    WGA Forum Manager

          

    Friday, July 18, 2008 6:41 PM