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Office fails validation RRS feed

  • Question

  • My copy of Office just failed validation when I tried to download the add-in to save-as PDF. This is extremely irritating.

     

    This copy of Office IS valid. I know it is because I got it from Microsoft. This was given to me for attending the Microsoft Office Launch.

     

    The error I got was

    Microsoft Office Professional 2007:
    Validation Incomplete

    The validation process could not be completed. Necessary files may have been tampered with. The validation tool is unable to verify whether your copy of Office is genuine.

     

    [0x80180112]
     
    Monday, June 18, 2007 5:29 PM

Answers

  •  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

                Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    WGA Forum Manager

    Monday, June 18, 2007 6:24 PM
  • First, I'm not seeing a "Software Counterfeiting" message.

     

    Second, this this a problem with Office, not Windows.

     

    Third, My copy of Vista came from a sealed box, with the key printed where you can only see it after you opened the box.

     

    Fourth, I don't have Office 2003. I have Office 2007.

     

     

    Monday, June 18, 2007 6:42 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-D98W6-QXCRM-8CKC3
    Windows Product Key Hash: Jq6cCJdxBpCUx8tZLkIlU6S9ikw=
    Windows Product ID: 89580-006-6090346-71537
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: ec619d5b-973a-4816-9f95-06f1b633b2b2
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-513-80004005_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ec619d5b-973a-4816-9f95-06f1b633b2b2</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-8CKC3</PKey><PID>89580-006-6090346-71537</PID><PIDType>5</PIDType><SID>S-1-5-21-1852731409-3809557358-3619941264</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo M1439 Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.11W  </Version><SMBIOSVersion major="2" minor="3"/><Date>20051220000000.000000+000</Date></BIOS><HWID>58323507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>24EC9E6F809A70C</Val><Hash>eqPB3vXidkMqzYROGrzsfEXc3/w=</Hash><Pid>81605-902-1912125-65256</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, June 18, 2007 6:58 PM
  • hello?
    Tuesday, June 19, 2007 1:36 PM
  • Ormico,

     

    Where did you receive the error code you mentioned? The diag report shows office as valid. Are you still having problems.

     

     

    Stephen Holm, MS

     

    Tuesday, June 26, 2007 11:05 PM

All replies

  •  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

                Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    WGA Forum Manager

    Monday, June 18, 2007 6:24 PM
  • First, I'm not seeing a "Software Counterfeiting" message.

     

    Second, this this a problem with Office, not Windows.

     

    Third, My copy of Vista came from a sealed box, with the key printed where you can only see it after you opened the box.

     

    Fourth, I don't have Office 2003. I have Office 2007.

     

     

    Monday, June 18, 2007 6:42 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-D98W6-QXCRM-8CKC3
    Windows Product Key Hash: Jq6cCJdxBpCUx8tZLkIlU6S9ikw=
    Windows Product ID: 89580-006-6090346-71537
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: ec619d5b-973a-4816-9f95-06f1b633b2b2
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-513-80004005_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ec619d5b-973a-4816-9f95-06f1b633b2b2</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-8CKC3</PKey><PID>89580-006-6090346-71537</PID><PIDType>5</PIDType><SID>S-1-5-21-1852731409-3809557358-3619941264</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo M1439 Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.11W  </Version><SMBIOSVersion major="2" minor="3"/><Date>20051220000000.000000+000</Date></BIOS><HWID>58323507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>24EC9E6F809A70C</Val><Hash>eqPB3vXidkMqzYROGrzsfEXc3/w=</Hash><Pid>81605-902-1912125-65256</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, June 18, 2007 6:58 PM
  • hello?
    Tuesday, June 19, 2007 1:36 PM
  • Ormico,

     

    Where did you receive the error code you mentioned? The diag report shows office as valid. Are you still having problems.

     

     

    Stephen Holm, MS

     

    Tuesday, June 26, 2007 11:05 PM