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OGA error on boot, MGA says validated RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    
    -----------------------------------------
    
    Windows Validation Data-->
    
    Validation Status: Genuine
    
    Validation Code: 0
    
    Cached Validation Code: N/A
    
    Windows Product Key: *****-*****-JCHBQ-TDVJT-V28RD
    
    Windows Product Key Hash: aPXZ3lANMbpKtX2mWUbUUuwL10w=
    
    Windows Product ID: 76487-OEM-2211906-00133
    
    Windows Product ID Type: 2
    
    Windows License Type: OEM SLP
    
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    
    ID: {B26FA50F-C29C-4810-9CA8-1FF1D4463738}(3)
    
    Is Admin: Yes
    
    TestCab: 0x0
    
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    
    Signed By: Microsoft
    
    Product Name: N/A
    
    Architecture: N/A
    
    Build lab: N/A
    
    TTS Error: N/A
    
    Validation Diagnostic: 025D1FF3-230-1
    
    Resolution Status: N/A
    
    
    
    Vista WgaER Data-->
    
    ThreatID(s): N/A
    
    Version: N/A
    
    
    
    Windows XP Notifications Data-->
    
    Cached Result: 0
    
    File Exists: Yes
    
    Version: 1.9.40.0
    
    WgaTray.exe Signed By: Microsoft
    
    WgaLogon.dll Signed By: Microsoft
    
    
    
    OGA Notifications Data-->
    
    Cached Result: N/A, hr = 0x80070002
    
    Version: 2.0.48.0
    
    OGAExec.exe Signed By: Microsoft
    
    OGAAddin.dll Signed By: Microsoft
    
    
    
    OGA Data-->
    
    Office Status: 100 Genuine
    
    Microsoft Office Professional 2007 - 100 Genuine
    
    OGA Version: Registered, 2.0.48.0
    
    Signed By: Microsoft
    
    Office Diagnostics: 025D1FF3-230-1
    
    
    
    Browser Data-->
    
    Proxy settings: N/A
    
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    
    Download signed ActiveX controls: Prompt
    
    Download unsigned ActiveX controls: Disabled
    
    Run ActiveX controls and plug-ins: Allowed
    
    Initialize and script ActiveX controls not marked as safe: Disabled
    
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    
    Active scripting: Allowed
    
    Script ActiveX controls marked as safe for scripting: Allowed
    
    
    
    File Scan Data-->
    
    
    
    Other data-->
    
    Office Details: <GenuineResults><MachineData><UGUID>{B26FA50F-C29C-4810-9CA8-1FF1D4463738}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V28RD</PKey><PID>76487-OEM-2211906-00133</PID><PIDType>2</PIDType><SID>S-1-5-21-1022848043-3494965602-3103103032</SID><SYSTEM><Manufacturer>P4M80P</Manufacturer><Model>snc302eeh </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20051103000000.000000+000</Date><SLPBIOS>SNC302EEH,SNC302EEH,SNC302EEH,SNC302EEH</SLPBIOS></BIOS><HWID>A54637F70184206D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Systemax</name><model> </model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BBC0A24F04DD70E</Val><Hash>gAEeToURLD2WAo+JEswsjKLYLkY=</Hash><Pid>81605-903-7220575-65482</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    
    
    Licensing Data-->
    
    N/A
    
    
    
    Windows Activation Technologies-->
    
    N/A
    
    
    
    HWID Data-->
    
    N/A
    
    
    
    OEM Activation 1.0 Data-->
    
    BIOS string matches: yes
    
    Marker string from BIOS: 1005D:Systemax Manufacturing
    
    Marker string from OEMBIOS.DAT: SNC302EEH,SNC302EEH,SNC302EEH,SNC302EEH
    
    
    
    OEM Activation 2.0 Data-->
    
    N/A
    
    
    
    
    Ofice Genuine Advantage Pops up on boot and says tat Office 2007 is not genuine. When I view the eror message there's nothing but 0's for the hex codes, no other information in the log files.
    MGA diag says all is well, Office works normally, but I would like to get rid of the eror message a boot.
    Windws XP Professional OEM, Office 2007.
    Ofice has been removed and reinstalled, reactivated and still get the same error message.
    Monday, June 14, 2010 4:27 PM

Answers

  • Hello nsjames,

    Did your computer at one time have a nongenuine installation of Office that was replaced with the Genuine retail installation of Office Professional 2007 that is now on the computer?

    If so, that could account for the problem because the previous nongenuine license file may not have been overwritten when you uninstalled and reinstalled Office.

    If going to www.microsoft.com/genuine and clicking on the Validate Office button, then restarting does not clear up the issue, then please try the MS FixIt solution in Method 1 of this MS KB article:  http://support.microsoft.com/kb/919895/

    Let us know if it worked for you :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 15, 2010 4:01 AM

All replies

  • "nsjames" wrote in message news:a72d971b-9428-4179-baca-e583eda1e7a8...
    Diagnostic Report (1.9.0027.0):
    
    -----------------------------------------
    
    Windows Validation Data-->
    
    Validation Status: Genuine
    
    Validation Code: 0
    
    Cached Validation Code: N/A
    
    Windows Product Key: *****-*****-JCHBQ-TDVJT-V28RD
    
    Windows Product Key Hash: aPXZ3lANMbpKtX2mWUbUUuwL10w=
    
    Windows Product ID: 76487-OEM-2211906-00133
    
    Windows Product ID Type: 2
    
    Windows License Type: OEM SLP
    
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    
    
    
    Other data-->
    
    Office Details: <GenuineResults><MachineData><UGUID>{B26FA50F-C29C-4810-9CA8-1FF1D4463738}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V28RD</PKey><PID>76487-OEM-2211906-00133</PID><PIDType>2</PIDType><SID>S-1-5-21-1022848043-3494965602-3103103032</SID><SYSTEM><Manufacturer>P4M80P</Manufacturer><Model>snc302eeh </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20051103000000.000000+000</Date><SLPBIOS>SNC302EEH,SNC302EEH,SNC302EEH,SNC302EEH</SLPBIOS></BIOS><HWID>A54637F70184206D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Systemax</name><model> </model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BBC0A24F04DD70E</Val><Hash>gAEeToURLD2WAo+JEswsjKLYLkY=</Hash><Pid>81605-903-7220575-65482</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    
    
    
    Ofice Genuine Advantage Pops up on boot and says tat Office 2007 is not genuine. When I view the eror message there's nothing but 0's for the hex codes, no other information in the log files.
    MGA diag says all is well, Office works normally, but I would like to get rid of the eror message a boot.
    Windws XP Professional OEM, Office 2007.
    Ofice has been removed and reinstalled, reactivated and still get the same error message.

    I agree that everything I can see is OK
    What are you using as a Firewall?  - that may be preventing certain things.
     
    using IE, and with the firewall temporarily switched off, go to the Validation site, and attempt to validate Office - If it fails, it should offer a link to the diagnostics - take it, and see what it reports, trying the proposed fixes along the way (if any)
     
    HTH

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 14, 2010 6:52 PM
  • Hello nsjames,

    Did your computer at one time have a nongenuine installation of Office that was replaced with the Genuine retail installation of Office Professional 2007 that is now on the computer?

    If so, that could account for the problem because the previous nongenuine license file may not have been overwritten when you uninstalled and reinstalled Office.

    If going to www.microsoft.com/genuine and clicking on the Validate Office button, then restarting does not clear up the issue, then please try the MS FixIt solution in Method 1 of this MS KB article:  http://support.microsoft.com/kb/919895/

    Let us know if it worked for you :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 15, 2010 4:01 AM