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Cannot add WLOC to a second PC RRS feed

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    I followed the "Add a PC to your OneCare circle" exactly.  I signed in with my WindowsLiveOneCare name (my email address @hotmail.com) and gave the password that I use with hotmail, the same one I used when setting up my WLOC paid subscription.  I never got the "Activate" option.  The screen simply said that I needed a subscription and then it automatically gave me a 90 day trial subscription.  I uninstalled WLOC and downloaded it again, installed it again, and had the same results.  Now, somehow my second PC has TWO (2) WLOC trial subscriptions on it and won't let me add it as a second PC to my paid WLOC subscription.  Help!  Many thanks!

    Monday, May 12, 2008 6:55 PM

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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    If you are using the *same* LiveID for the second PC and it is not recognizing it as the Subscription ID, please contact OneCare support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, May 12, 2008 7:11 PM
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    Uninstall One Care from the second computer, use the install cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

    then install the trial. After installation open One Care, select "Subscribe", when prompted to enter a Live ID use the Live ID and password used for your subscription. One Care should recognize your subscription status and activate.

    Monday, May 12, 2008 7:08 PM
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  • Question
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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    If you are using the *same* LiveID for the second PC and it is not recognizing it as the Subscription ID, please contact OneCare support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, May 12, 2008 7:11 PM
    Moderator