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update (kb2665364) failed error code 8e5e03fe RRS feed

  • Question

  • on 03/14/2012, several updates were released... one of the updates will not install.  i keep getting error msg 8e5e03fe update failed.  the update is (kb2665364).  also, ive also gotten periodic 'not running genuine windows' error msg.  things i have tried so far...

    1)  updated and ran avg antivirus...then tried to install update (it failed)

    2)  updated and ran malwarebytes... then tried to install update (it failed).. however, this did seem to fix the 'genuine windows error msg)

    3)  tried to complete system restore... system restore failed... error msg of could not extract file

    4)  even tried to download update kb2665364 from microsoft.com ... update failed

    ran the diagnostic report...it is as follows...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
    Installation ID: 019876465493848415943535673403206056634221383136886126
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 3/23/2012 9:10:11 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 3:22:2012 16:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7596Z1  A7596100
      FACP   7596Z1  A7596100
      SRAT   AMD     FAM_F_10
      HPET   7596Z1  OEMHPET
      MCFG   7596Z1  OEMMCFG
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW


     ...any suggestions on how i can fix this?

    Friday, March 23, 2012 1:24 PM

Answers

  • "brawny62" wrote in message news:3ebc4628-6802-4c14-a14b-6902379f9255...

    ok... i finally was able to perform the above checks...

    durring the first 'chkdsk c:/r' , there were 2 'bad clusters' that windows 'replaced'.  i then re-booted, and ran the 'sfc/scannow'.  the results were 'windows resource protection did not find any integrity violations.  i ran another mgadiag report, which is as follows...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/12/2012 9:16:57 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW

    thanks

     
     
    Bad clusters on a hard drive are signs that the disk may be failing - back up your data to external storage NOW, just in case.
     
    You should then download the disk test utility from the HD manufacturer's website, create the CD from it, and then boot from the CD to test the hard drive properly. This will attempt to check every sector on the drive, and can cause the drive to fail, if it is on the way out. See what the results of the short test are first - then use the long test. You may be offered  a repair option at the end, if so, take it, but then run another long scan afterwards.
    If you have a large hard drive, the long test can take upwards of 4 hours - so I would suggest running it overnight.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 13, 2012 8:08 PM
    Moderator

All replies

  • "brawny62" wrote in message news:a7564455-3158-4c7c-92e2-269d8132821b...

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 3/23/2012 9:10:11 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 3:22:2012 16:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
     
      SLIC   zt grp  ztsys122


    ...any suggestions on how i can fix this?

    That looks suspiciously like a Retail motherboard with a dummy OEM SLIC table?
    What is the make and model of PC? did the OS come pre-installed?
     
    Your immediate problem is caused by the Tampered file highlighted above - the fact that it's not also listed as a File Mismatch probably means that there are permission problems with it, or one of the associated files.
    open an Elevated Command Prompt window, and run the following commands
     
    ICACLS C:\Windows\System32\sppcext.* /T
    ICACLS C:\Windows\SysWOW64\sppcext.* /T
     
    Copy and paste the results to your response.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 23, 2012 1:50 PM
    Moderator
  • noel, thanks for the help again...

    my computer is a ZT systems pc.  bought from costco.  yes, the4 os did come pre-installed.  i had a similar problem several months ago where we figured out that silverlight was causing the errors.  anyway, the results to the above commands are as follows...

    results for (system32\sppcext.dll)...

    nt service\trustedinstaller:<f>

    builtin\administrators:<rx>

    nt authority\system:<rx>

    builtin\users:<rx>

    results for (system32\sppcext.dll.mui)...

    nt service\trustedinstaller:<f>

    builtin\administrators:<rx>

    nt authority\system:<rx>

    builtin\users:<rx>

    c:\windows\system32\logfiles\wmi\rtbackup\sppcext.*:access is denied.  successfully processed 2 files; failed processing 1 files

    everything was the same for the (wow64) command except for ... successfully processed 2 files; failed processing 1 files

    also, is there an 'easy' way to cut/paste the results form the command prompt to this threat?(ive been re-typing everything)

    thansk

    joe

    Monday, March 26, 2012 1:29 PM
  • "brawny62" wrote in message news:0779fa09-4ffc-4c80-852f-92487f170f41...

    noel, thanks for the help again...

    my computer is a ZT systems pc.  bought from costco.  yes, the4 os did come pre-installed.  i had a similar problem several months ago where we figured out that silverlight was causing the errors.  anyway, the results to the above commands are as follows...

     

    also, is there an 'easy' way to cut/paste the results form the command prompt to this threat?(ive been re-typing everything)

    thansk

    joe

     
     
    Heh - sorry, I was obviously assuming more knowledge on your part than you have....
    ......
    to copy the results... click on the Black/White icon in the top left of the Command Prompt window, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response
    ........
     
    All the results you've posted above look correct (well done!) - unfortunately, they don't tell us anything that we didn't already know.
     
    I do detest these subcontract installations (which is what you seem to have) - they appear to be very 'dodgy' in terms of their provenance, but they are legit, so far as I can tell.
     
     
    The chances are that your previous problems were NOT caused by Silverlight 0 there's nothing it that that could actually cause a problem, unless it triggered something in an AV/Firewall.
     
    What AV are you using?
    What Firewall are you using?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 26, 2012 6:18 PM
    Moderator
  • ...no problem, i usually know enough about everything to get me in trouble..anyway, ...thanks for the info on the 'cut-n-paste' thing:):):)

    as far as the av... i use AVG free edition.  i have is set to update and run on a nightly basis.  also, the last time i had issues on this computer (i have a home network set up and this is the 'main pc'), you had suggested to download and run 'malewarebytes'.  i have been updating and running this periodically since ive had this issue.  malwarebytes has only found 3 warnings the first time i ran the program.

    as far as firewall, i am using the windows firewall installed on windows 7. 

    lastly, not sure if any of this makes a differance, but...i believe the night that these updates were downloading and installing (03/14), we had a power-outage.  would this cause something to 'become corrupt' if the system shut down in the middle of this download/update process? also, the 'not running genuine windows' error message is back again. 

    ..should i try to 'uninstall' the updates that were installed on 03/14, then try to update again?

    thansk

    joe

    Tuesday, March 27, 2012 12:42 PM
  • "brawny62" wrote in message news:b208cef2-c65d-482f-b719-f6ff4863d2d0...

    ...no problem, i usually know enough about everything to get me in trouble..anyway, ...thanks for the info on the 'cut-n-paste' thing:):):)

    as far as the av... i use AVG free edition.  i have is set to update and run on a nightly basis.  also, the last time i had issues on this computer (i have a home network set up and this is the 'main pc'), you had suggested to download and run 'malewarebytes'.  i have been updating and running this periodically since ive had this issue.  malwarebytes has only found 3 warnings the first time i ran the program.

    as far as firewall, i am using the windows firewall installed on windows 7.

    lastly, not sure if any of this makes a differance, but...i believe the night that these updates were downloading and installing (03/14), we had a power-outage.  would this cause something to 'become corrupt' if the system shut down in the middle of this download/update process? also, the 'not running genuine windows' error message is back again. 

    ..should i try to 'uninstall' the updates that were installed on 03/14, then try to update again?

    thansk

    joe

     
     
    Ah - let's try a couple of things first...
    running CHKDSK and SFC


    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as
    Administrator
    - the Elevated Command Prompt window should pop up
    At the
    Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be
    told that the drive is locked, and the CHKDSK will run at he next boot - hit the
    Y key, and then reboot. The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should
    boot normally (possibly after a second auto-reboot) - then run the
    SFC

    SFC -System File Checker - Instructions
    Click on the Start
    button
    type in the Search box
    CMD.EXE
    right-click on the only file that
    is found
    Select Run as Administrator
    - the Elevated Command Prompt window
    should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit
    the Enter key
    Wait for the scan to finish - make a note of any error messages
    - and then reboot.

    run another MGADiag report, and post the
    results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 27, 2012 1:16 PM
    Moderator
  • ok... i finally was able to perform the above checks...

    durring the first 'chkdsk c:/r' , there were 2 'bad clusters' that windows 'replaced'.  i then re-booted, and ran the 'sfc/scannow'.  the results were 'windows resource protection did not find any integrity violations.  i ran another mgadiag report, which is as follows...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
    Installation ID: 019876465493848415943535673403206056634221383136886126
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/12/2012 9:16:57 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 4:7:2012 07:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7596Z1  A7596100
      FACP   7596Z1  A7596100
      SRAT   AMD     FAM_F_10
      HPET   7596Z1  OEMHPET
      MCFG   7596Z1  OEMMCFG
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW

    thanks

    Friday, April 13, 2012 1:23 AM
  • "brawny62" wrote in message news:3ebc4628-6802-4c14-a14b-6902379f9255...

    ok... i finally was able to perform the above checks...

    durring the first 'chkdsk c:/r' , there were 2 'bad clusters' that windows 'replaced'.  i then re-booted, and ran the 'sfc/scannow'.  the results were 'windows resource protection did not find any integrity violations.  i ran another mgadiag report, which is as follows...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/12/2012 9:16:57 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW

    thanks

     
     
    Bad clusters on a hard drive are signs that the disk may be failing - back up your data to external storage NOW, just in case.
     
    You should then download the disk test utility from the HD manufacturer's website, create the CD from it, and then boot from the CD to test the hard drive properly. This will attempt to check every sector on the drive, and can cause the drive to fail, if it is on the way out. See what the results of the short test are first - then use the long test. You may be offered  a repair option at the end, if so, take it, but then run another long scan afterwards.
    If you have a large hard drive, the long test can take upwards of 4 hours - so I would suggest running it overnight.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 13, 2012 8:08 PM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Monday, April 16, 2012 7:14 PM