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windows 7 (64bit) not genuine, tampered service... RRS feed

  • Question

  • Ordered a new PC for my father-in-law in Feb-2011, but it now has the Windows 7 not genuine error on the wall paper. Build 7600.

    Using these forums as reference (thanks all), I started with trying the SLUI.exe /3 or /4 options, but this fail with errors after entering the product key or immediately if using /4. I them moved onto running the MGA software, and this shows the 'sppsvc service' as being tampered (full output below). We've now also run sfc.exe /scannow as administrator, and no errors shown.

    I looks like the next step is to use a system restore point, but I'm concerned that the same thing is going to happen again. The machine is running Microsoft Security Essentials, and I know my father-in-law is not downloading various applications from the internet (just used for email really, and scared of agreeing to any updates/installs).

    Some posts have suggested other software could be creating this error? The only 'old' software I can think of (expect for the Office 2003, which is approved for use with windows7 I believe), is some creative webcam software. Will uninstalling various bits of software 'magically fix' the issue?

    Thanks in advance for any help on this.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {88DACFFC-9453-4489-A77D-6AE27ED16C23}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{88DACFFC-9453-4489-A77D-6AE27ED16C23}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3669397882-1953527995-1234658542</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>5FA23807018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>440DEFF11485F74</Val><Hash>bYX6xd0tnE/nyt5StKN+hNBm5ig=</Hash><Pid>73102-OEM-5695467-91229</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426
     
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 2:18:2011 20:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
     
     
    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEA6GFK8YSxOvTO4FgY2jQ99UiZXF0=
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name        OEMID Value    OEMTableID Value
      APIC                           ACRSYS                       APIC1139
      FACP                         ACRSYS                       FACP1139
      HPET                          ACRSYS                       OEMHPET
      MCFG                         ACRSYS                       OEMMCFG
      SLIC                           ACRSYS                       ACRPRDCT
      OEMB                                    ACRSYS                       OEMB1139
      ASF!                           LEGEND                       I865PASF
      GSCI                          ACRSYS                       GMCHSCI
      AWMI                         ACRSYS                       OEMB1139
      SSDT                         DpgPmm                      CpuPm

    Saturday, April 2, 2011 7:57 AM

Answers

  • "Race68" wrote in message news:b347bd80-d57c-4131-9036-aec485d81b04...

    tb19,

    I've gone into the services and can confirm that the Software Protection start is "Automatic (Delayed Start)".

    However, if I try to start the service I get:

    "Error 2: The system cannot find the file specified"

    Is it possible it reinstall the Software Protection service?

    KB971033 was installed when the PC was new (17th Feb), so  assuming that has not damaged the files?

    I was doing a load of MS updates prior to seeing this problem. Win7 SP1 was unable to install, and it rolled back to a previous restore point.

     

    Thanks


    BTW: RPC & DCOM services are running.

    BTW2: sppsvc.exe is located in the System32 directory.
    <quote Darin - forum owner> 
    There are two reasons (that I know of) to get that error when trying to start that Service.
     

    1) The file is missing (which you have ruled out)
    or
    2) The registry entry that tells Windows where to find that file is malformed (or missing altogether).
     

    Unfortunately, since registry issues tend to be too complicated, as well as potently risky to the health of Windows if done incorrectly, that I am not comfortable troubleshoot it in the forums.  I recommend contacting assisted support at one of the below URL, for further assistance.
     
     
     

    Sorry I couldn't be more help,

    </quote>
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 3:18 PM
    Moderator

All replies

  • Click the Start Orb.

    Type in services.msc into the search menu.

    Click the services.msc

    Scroll down to you find Software Protection and right click it & select properties.

    Make sure the startup type is set to Automatic (Delayed Start) then click ok.

    Restart the system and Validate Online.


    Saturday, April 2, 2011 8:20 AM
  • tb19,

    I've gone into the services and can confirm that the Software Protection start is "Automatic (Delayed Start)".

    However, if I try to start the service I get:

    "Error 2: The system cannot find the file specified"

    Is it possible it reinstall the Software Protection service?

    KB971033 was installed when the PC was new (17th Feb), so  assuming that has not damaged the files?

    I was doing a load of MS updates prior to seeing this problem. Win7 SP1 was unable to install, and it rolled back to a previous restore point.

     

    Thanks


    BTW: RPC & DCOM services are running.

    BTW2: sppsvc.exe is located in the System32 directory.
    Saturday, April 2, 2011 10:38 AM
  • "Race68" wrote in message news:b347bd80-d57c-4131-9036-aec485d81b04...

    tb19,

    I've gone into the services and can confirm that the Software Protection start is "Automatic (Delayed Start)".

    However, if I try to start the service I get:

    "Error 2: The system cannot find the file specified"

    Is it possible it reinstall the Software Protection service?

    KB971033 was installed when the PC was new (17th Feb), so  assuming that has not damaged the files?

    I was doing a load of MS updates prior to seeing this problem. Win7 SP1 was unable to install, and it rolled back to a previous restore point.

     

    Thanks


    BTW: RPC & DCOM services are running.

    BTW2: sppsvc.exe is located in the System32 directory.
    <quote Darin - forum owner> 
    There are two reasons (that I know of) to get that error when trying to start that Service.
     

    1) The file is missing (which you have ruled out)
    or
    2) The registry entry that tells Windows where to find that file is malformed (or missing altogether).
     

    Unfortunately, since registry issues tend to be too complicated, as well as potently risky to the health of Windows if done incorrectly, that I am not comfortable troubleshoot it in the forums.  I recommend contacting assisted support at one of the below URL, for further assistance.
     
     
     

    Sorry I couldn't be more help,

    </quote>
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 3:18 PM
    Moderator
  • Mmmm, so that's not good then.

    I've logged a call with Microsoft, but that just sent me an email pointing to a range of FAQ's at support.microsoft.com. Is there a way of getting this thread raise within the support system?

    Do any of the registry cleaners address such an issue?

    Thanks.

    Saturday, April 2, 2011 5:10 PM
  • "Race68" wrote in message news:f7232354-cadb-4dad-b50c-97a7bc47695f...

    Mmmm, so that's not good then.

    I've logged a call with Microsoft, but that just sent me an email pointing to a range of FAQ's at support.microsoft.com. Is there a way of getting this thread raise within the support system?

    Do any of the registry cleaners address such an issue?

    Thanks.


    DO NOT - EVER - use a registry 'cleaner/optimiser/fixer' programs. They are almost all snake-oil, and are highly dangerous!
     
    You can point MS Support to this thread - although they may well take control of your PC, and run it for themselves if/when you get to that stage. simply include the link in one of your email responses to them, or tell them where to find it if you're on the phone.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 5:30 PM
    Moderator
  • Snake-oil, great description.

    I did reference this thread in the email form I filled out at:

    https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1515&ws=GenuineAdvantage

    The automated reply then sent me links to:

    http://support.microsoft.com
    http://support.microsoft.com/newsgroup/default.aspx
    http://support.microsoft.com/gp/services  

    ... but assuming a real case has been created.

    Thanks for all the help.

    Saturday, April 2, 2011 8:18 PM