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Unable to completely remove windows live onecare from win7 64bit RRS feed

  • General discussion

  • I try to remove windows live onecare from add/remove in control panel, and while it offers a dialogue box after I select 'uninstall', choosing yes seems to do nothing.

    I restart computer, and when I go back to control panel, one care is still there, and I think its interfering with install of MSI.

    I still want it gone, and something clearly is preventing it.

    I want a clean system, and I verified I am threat clean by running a full scan with AVG, which atm is the only thing, and its not a microsoft product, which is working right.

    What a shame.

    Makes me hunger sometimes for a mac. ( do they have similar issues I wonder...) o_0

     

    I also tried to first thead on  previous page, and got nowhere, as 'technical support' was ghosted.

     

    Thanks for any help, on this serious issue.

     

    lee

     

    • Edited by gleej Friday, January 14, 2011 1:34 AM more info
    • Moved by Stephen BootsMVP, Moderator Friday, January 14, 2011 6:43 PM Safety Scanner (From:Windows Live OneCare General)
    • Changed type Stephen BootsMVP, Moderator Friday, January 14, 2011 6:44 PM Safety Scanner - not subscriber product/off topic
    Friday, January 14, 2011 1:29 AM

All replies

  • Windows Live OneCare doesn't work on Windows 7.

    If you upgraded a machine from Vista with Windows 7, I'm afraid that your best recourse is a complete format and reinstall of Win7 after backing up your data.

    You should *never* perform an operating system upgrade with antivirus software in place.

    Support may be able to help, but it is likely to be painful: How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    You may also want to try the OneCare cleanup tool - 

    http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/  - though it, too, is not designed for Windows 7, so I'm not sure how well that will work.

    If, however, you are referring to the Windows Live OneCare Safety Scanner, which is an ActiveX control, go here: 

    http://boards.msn.com/safetyboards/board.aspx?BoardID=225


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 14, 2011 12:25 PM
    Moderator
  • gleej,

    I'm not sure why you chose to unmark my reply as the answer without providing additional information. Based on your initial post you have one of two problems.

    a. you upgraded a Vista x64 machine to Windows 7 with OneCare installed and now cannot remove OneCare.

    b. you are trying to remove the Windows Live OneCare Safety Scanner ActiveX control.

    If it is the former, I gave you the answer above. I have modified the FAQ post after learning that the path to OneCare technical support is inactive. Note that OneCare is no longer supported in most regions and will end shortly in all regions.

    If it is the latter, you should seek help at the correct forum.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 14, 2011 6:25 PM
    Moderator
  • Yes, its the onecare scanner, and your link didn't help (I"ve tried ALL steps including removal by safe boot ), as no one there had any offerings that worked sadly,

    and most are old threads anyway.

    The scanner simply refuses to budge, doing nothing after I click 'yes'. Its as if add/remove thinks I don't have enough permissions or something....to think I thought I left

    problems like this behind in linux....

    If you have anymore ideas please post them, but honeslty my old g5 mac is getting mighty tempting <ugh>

    Thanks for trying at least.

    gleej

    Friday, January 14, 2011 6:31 PM
  • Okay, since it is the Safety Scanner, you're in the wrong place. I'm going to move this to the Off Topic forum here as it isn't about the installed subscription product that this forum is for.

    Go to the forum for the Safety Scanner and post there, if you haven't already.

    Note also that this is an ActiveX control, so you can remove it from within IE. Tools/Manage Add-ons -- I think you'll find it under downloaded controls.

    Another option is to go get ccleaner and see if the utility included will remove it. I recommend against letting ccleaner clean/repair the registry lest it create more issues -- unless you know exactly what keys it is looking to remove from the registry.

    Out of curiosity, why are you looking to remove it? It isn't running, it takes up very little drive space, and will overwrite itself if you visit the Safety Scanner site at a later time to run a scan. Honestly, I don't know why they included it in the Control Panel/Programs area as it isn't a "program" as such.

    -steve

     

     


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 14, 2011 6:42 PM
    Moderator
  • Ie is useless to remove it, since its not even showing up in IE,and I checked all available categories.

    I want to remove it, because Im using another virus scanner.

    I simply don't trust programs, that refuse to remove themselves, even if they are from Microsoft.

    I think many people would feel similarly.

    I'll post on the other forum if you insist, but I saw some snarky comments there

    which leads me to believe no good will come of it.

    thx for trying

    gleej

     

    Friday, January 14, 2011 7:47 PM
  • Forums are all interesting places and I'm not sure that the Safety Scanner forum has any moderation or oversight at all.

    Download ccleaner: http://www.piriform.com/

    It has a tool to execute an uninstaller and if it fails, it offers the option to remove the entry from your list of installed programs.

    Once again, it isn't a program, though, in the true sense of the word. It installs the control. It downloads definitions and runs. I have a suspicion that the first time that you tried to uninstall it, it was indeed removed from the PC, but it failed to get removed from the programs list, so ccleaner can take care of that for you. The reason I suspect that is because you don't see it in the IE list of downloaded controls and further clicks on the item in the Programs list does nothing. As for trust, the Safety Scanner is truly a dormant control that does nothing unless you are on the OneCare Safety Scanner site performing an online scan. It does not work off-line, nor does it provide any form of protection at all - ever. It is an online scanner.

    And, if you choose to run ccleaner, please heed my advice regarding the registry cleaner function of the application. Feel free to run it, but don't let it make changes unless you know what they are and you make a backup of the changes first to allow you to recover should something go wrong.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 14, 2011 8:02 PM
    Moderator
  • By the way, have you seen this? http://onecare.live.com/site/en-us/article/uninstall.htm

    Specifically, this:

    1.      On the taskbar, right-click Start, then click Explore.

    2.      In the Folders pane, expand My Computer, expand Local Disk (C:), and then click Program Files.  Look in Program Files and if you find a Windows Live Safety Center folder, delete it.

    3.      Now open Internet Explorer. Go to the Tools menu, click Internet Options….

    4.      In the General tab, click Settings (under Temporary Internet files).

    5.      In the Settings dialog box, click View Objects.

    6.      In the Downloaded Program Files folder, look for CwlscInstall Object. If it exists, right-click on the file and click Remove

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 14, 2011 8:04 PM
    Moderator
  • And this might also help: http://www.bleepingcomputer.com/uninstall/2927/Windows-Live-OneCare-safety-scanner.html

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 14, 2011 8:06 PM
    Moderator