locked
Office 2007 Ultimate Activation Problem RRS feed

  • Question

  • Ever since I bought a new laptop, I tried putting my office 2007 Ultimate key, and it doesn't seem to work.

    Here is the info:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-*****-3GTKV-FJ69W

    Windows Product Key Hash: NdMO2czYuQLsZWj6SZ2GRxV3YGM=

    Windows Product ID: 00426-074-1911045-85575

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {AE97FABE-07A5-497C-8244-B9EBDD2CA61B}(2)

    Is Admin: No

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office Ultimate 2007 - 101 Not Activated

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Luigi\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C4A0906C-A63F-4330-92F2-BF6C05AF97B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJ69W</PKey><PID>00426-074-1911045-85575</PID><PIDType>5</PIDType><SID>S-1-5-21-808791282-2335900053-1937120079</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV59C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20100913000000.000000+000</Date></BIOS><HWID>E5B93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>A9E7B713F46FEC0</Val><Hash>WuO6N9No8E7fCjgq91M6c2wtTnU=</Hash><Pid>81608-864-4824712-65412</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00170-074-191104-01-1033-7600.0000-3422010

    Installation ID: 018164571856299530849405823173547903354693390926574206

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: FJ69W

    License Status: Initial grace period

    Time remaining: 42900 minute(s) (29 day(s))

    Remaining Windows rearm count: 2

    Trusted time: 12/9/2010 1:14:02 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:8:2010 19:32

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GGSJ9IYmjBaHd4/yiaE2ipvT5xcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ACRSYS ACRPRDCT

      FACP ACRSYS ACRPRDCT

      HPET ACRSYS ACRPRDCT

      BOOT ACRSYS ACRPRDCT

      MCFG ACRSYS ACRPRDCT

      ASF! ACRSYS ACRPRDCT

      SLIC ACRSYS ACRPRDCT

      ASPT ACRSYS ACRPRDCT

      SSDT PmRef CpuPm

      SSDT PmRef CpuPm

      SSDT PmRef CpuPm

     

     

     

    Thursday, December 9, 2010 4:28 AM

Answers

  • Hello PaperLuigi,

    After running Office Validation at www.microsoft.com/genuine, you were taken to a page that describes to you that your installed Office is nongenuine, there should also be a link along the lines of "Request a Replacement" or something similar, which when followed will walk you thru the steps of filling out a report and sending the report and the suspected counterfeit Office Ultimate materials to Microsoft for evaluation.

    If the materials are found to be high qualiy counterfeits, Microsoft will replace them for free with Genuine Office Professional 2007.

    Once you find the pages for preparing the report and getting the mailing address, post back to let us know that you've found it and are ready to send off your materials.

    • Marked as answer by Darin Smith MS Friday, December 17, 2010 10:37 PM
    Thursday, December 16, 2010 6:00 AM

All replies

  • "PaperLuigi" wrote in message news:a7868496-c4ba-4505-9648-8fbcf991edb8...

    Ever since I bought a new laptop, I tried putting my office 2007 Ultimate key, and it doesn't seem to work.

    Here is the info:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-*****-3GTKV-FJ69W

    Windows Product Key Hash: NdMO2czYuQLsZWj6SZ2GRxV3YGM=

    Windows Product ID: 00426-074-1911045-85575

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001

     

     


    The Key for Office is NOT on the sticker on your computer case, it is in the packaging in which Office came - are you sure that you are using the right Key?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 9, 2010 5:46 AM
  • Hello PaperLuigi,

    Your installation of Office Ultimate 2007 appears normal and as you mentioned, has not yet been activated.

    If you purchased your license for Office Ultimate 2007 as part of the "Ultimate Steal Deal" then you should be able to log onto your account with Microsoft/Digital River to retrieve your product key to verify that it is the same one that you been trying to activate Office Ult 2007 with.

    If you purchased your Office Ultimate 2007 license from a source other that Microsoft, please give detailed info.

    If this same Office Ultimate 2007 is still installed on your old computer, run the mgadiag utility on it and post the results.

    Thursday, December 9, 2010 3:08 PM
  • The problem is, it is in a Windows.old file on the old computer, since I degraded it back to its old stage. Is there a way to still get the results off from it? 

    Also the Windows 2007 Ultimate copy was bought from Heartland Computers who is a Microsoft Certified partner.

     

     

    Friday, December 10, 2010 12:18 AM
  • Hello Paperluigi,

    Your original post from the Office general forum mentioned that you cannot activate because Product Activation is telling you that your product key is invalid.

    You mentioned above that you purchased the product from "Heartland Computers."  Can you tell us what exactly you purchased?  Did you buy a traditional package, clear plastic with a rounded corner, and a Certificate of Authenticity label on the top edge of the package; was there one or more hologrammed Office installation discs inside; on the pivoting disc holder tray, is there a yellow orange Proof of License label with the product key printed on it; and is this product key the one that you are trying to activate?

    Please follow this link to see genuine Office Ultimate 2007 materials:  http://www.microsoft.com/howtotell/Product.aspx?pid=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    Or did you purchase only a product key from "Heartland Computers" and download the installation files for Office Ultimate 2007 from some other source?

    Friday, December 10, 2010 2:02 AM
  • I bought the boxed version, and it has everything mentioned in that link.
    Friday, December 10, 2010 3:28 AM
  • Hello PaperLuigi,

    Go to www.microsoft.com/genuine and click on the Validate Office button.  Does Office fail validation and if so, are you informed that Office is nongenuine?

    Friday, December 10, 2010 5:27 AM
  • Yes, it does inform that it is nongenuine.
    Thursday, December 16, 2010 1:59 AM
  • Hello PaperLuigi,

    After running Office Validation at www.microsoft.com/genuine, you were taken to a page that describes to you that your installed Office is nongenuine, there should also be a link along the lines of "Request a Replacement" or something similar, which when followed will walk you thru the steps of filling out a report and sending the report and the suspected counterfeit Office Ultimate materials to Microsoft for evaluation.

    If the materials are found to be high qualiy counterfeits, Microsoft will replace them for free with Genuine Office Professional 2007.

    Once you find the pages for preparing the report and getting the mailing address, post back to let us know that you've found it and are ready to send off your materials.

    • Marked as answer by Darin Smith MS Friday, December 17, 2010 10:37 PM
    Thursday, December 16, 2010 6:00 AM