locked
VLK blocked RRS feed

  • Question

  • Below is the diagnostic report.  We have a campus wide licensing and we received a message that the workstations license wasn't genuine.  I ran the diagnostics and below is the results.  Could someone tell me what is going on and what we need to do to straighten this out.

    Thanks,

    Steve

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-MF8M8-MQXYX-XXCWG
    Windows Product Key Hash: gZw7/5qKlnwWK7mZaEfIuP7eWqI=
    Windows Product ID: 76487-640-0775144-23978
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d837c69a-2179-46f8-b507-2bd75ca9f05c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.554.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.532.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002_E2AD56EA-341-b018_E2AD56EA-342-0_16E0B333-57-80004005_B4D0AA8B-836-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d837c69a-2179-46f8-b507-2bd75ca9f05c</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XXCWG</PKey><PID>76487-640-0775144-23978</PID><PIDType>1</PIDType><SID>S-1-5-21-1756431134-1069314724-419366604</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX520               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>2ACD3F7F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>814D5F2A8147D00</Val><Hash>v7HQYioDjPnf6uK3J5V+C03EEvo=</Hash><Pid>72079-640-0415425-55951</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>79961D1F288BD00</Val><Hash>nFYPQWC56p3+ofwibmtqXpZtnq0=</Hash><Pid>73931-640-0601957-57471</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, October 3, 2006 3:21 PM

Answers

  • calraisen,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

     

     

    Tuesday, October 3, 2006 3:44 PM
  • I went to the online validation diagnostic page and it came back that my IE settings were correct.  I checked my time and it was correct.  I am getting the 0x80080203 error in the browser.  Is there any thing else I can check?

    Steve

    Tuesday, October 3, 2006 4:37 PM
  •  calraisen wrote:

    Below is the diagnostic report.  We have a campus wide licensing and we received a message that the workstations license wasn't genuine.  I ran the diagnostics and below is the results.  Could someone tell me what is going on and what we need to do to straighten this out.

    Thanks,

    Steve

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-MF8M8-MQXYX-XXCWG
    Windows Product Key Hash: gZw7/5qKlnwWK7mZaEfIuP7eWqI=
    Windows Product ID: 76487-640-0775144-23978
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d837c69a-2179-46f8-b507-2bd75ca9f05c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.554.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.532.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002_E2AD56EA-341-b018_E2AD56EA-342-0_16E0B333-57-80004005_B4D0AA8B-836-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d837c69a-2179-46f8-b507-2bd75ca9f05c</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XXCWG</PKey><PID>76487-640-0775144-23978</PID><PIDType>1</PIDType><SID>S-1-5-21-1756431134-1069314724-419366604</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX520               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>2ACD3F7F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>814D5F2A8147D00</Val><Hash>v7HQYioDjPnf6uK3J5V+C03EEvo=</Hash><Pid>72079-640-0415425-55951</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>79961D1F288BD00</Val><Hash>nFYPQWC56p3+ofwibmtqXpZtnq0=</Hash><Pid>73931-640-0601957-57471</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Monday, July 9, 2007 2:52 PM

All replies

  • calraisen,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

     

     

    Tuesday, October 3, 2006 3:44 PM
  • I went to the online validation diagnostic page and it came back that my IE settings were correct.  I checked my time and it was correct.  I am getting the 0x80080203 error in the browser.  Is there any thing else I can check?

    Steve

    Tuesday, October 3, 2006 4:37 PM
  •  calraisen wrote:

    Below is the diagnostic report.  We have a campus wide licensing and we received a message that the workstations license wasn't genuine.  I ran the diagnostics and below is the results.  Could someone tell me what is going on and what we need to do to straighten this out.

    Thanks,

    Steve

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-MF8M8-MQXYX-XXCWG
    Windows Product Key Hash: gZw7/5qKlnwWK7mZaEfIuP7eWqI=
    Windows Product ID: 76487-640-0775144-23978
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d837c69a-2179-46f8-b507-2bd75ca9f05c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.554.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.532.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002_E2AD56EA-341-b018_E2AD56EA-342-0_16E0B333-57-80004005_B4D0AA8B-836-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d837c69a-2179-46f8-b507-2bd75ca9f05c</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XXCWG</PKey><PID>76487-640-0775144-23978</PID><PIDType>1</PIDType><SID>S-1-5-21-1756431134-1069314724-419366604</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX520               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>2ACD3F7F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>814D5F2A8147D00</Val><Hash>v7HQYioDjPnf6uK3J5V+C03EEvo=</Hash><Pid>72079-640-0415425-55951</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>79961D1F288BD00</Val><Hash>nFYPQWC56p3+ofwibmtqXpZtnq0=</Hash><Pid>73931-640-0601957-57471</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Monday, July 9, 2007 2:52 PM
  • Kostas,

     

         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume

    License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating

    System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for

    flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY

    and cannot be used as the original or base license for a new computer.
       
          This is why you may be seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP

    Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate

    any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a

    resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or

    http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.


         First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and

    let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof

    for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.

    Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the

    non-genuine installation to alleviate any complications. Please contact your systems administrator regarding this situation. Possibly the key was compromised and he/she may have notified Microsoft. If this is the situation they will be working with Microsoft for a new key so they can update the systems. 
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if

    you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Monday, July 9, 2007 7:34 PM