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STOP RENEWAL MESSAGING RRS feed

  • Question

  • How do you stop renewal messages and email renewal alerts from ONECARE. These are annoying and at a frequency that is inappropriate. There is no easy way to respond and unsubscribe to these nuisance alerts and emails on renewal. I will be looking at other competing products as a result of these overzealous marketing tactics.

    Wednesday, August 20, 2008 12:04 PM

Answers

  • Until you renew, you'll see the messages from OneCare and OneCare will actually go to yellow status - at risk - before expiration to alert you that your subscription still has not been renewed.

    I can't speak to the email renewal reminders, but I can't imagine that the frequency is that bad. "Delete" is an appropriate option for email messages. If you plan to let the subscription expire and switch to another vendor, simply ignore the reminders and make the switch. However, as a OneCare user, OneCare is protecting you by reminding you that your protection will lapse when your subscription expires, giving you the opportunity to take action - which could well include budgeting for the purchase price for another year's subscription.

    I'm sorry that you think that this is overzealous. I agree that the yellow warning status more than 2 weeks prior to expiration is annoying, but I don't mind alerts and emails. Heck, I delete hundreds of spam messages daily, what's a few more messages in a month?

    -steve

     

    Wednesday, August 20, 2008 2:15 PM
    Moderator

All replies

  • Until you renew, you'll see the messages from OneCare and OneCare will actually go to yellow status - at risk - before expiration to alert you that your subscription still has not been renewed.

    I can't speak to the email renewal reminders, but I can't imagine that the frequency is that bad. "Delete" is an appropriate option for email messages. If you plan to let the subscription expire and switch to another vendor, simply ignore the reminders and make the switch. However, as a OneCare user, OneCare is protecting you by reminding you that your protection will lapse when your subscription expires, giving you the opportunity to take action - which could well include budgeting for the purchase price for another year's subscription.

    I'm sorry that you think that this is overzealous. I agree that the yellow warning status more than 2 weeks prior to expiration is annoying, but I don't mind alerts and emails. Heck, I delete hundreds of spam messages daily, what's a few more messages in a month?

    -steve

     

    Wednesday, August 20, 2008 2:15 PM
    Moderator
  •  TRS01 wrote:

    How do you stop renewal messages and email renewal alerts from ONECARE. These are annoying and at a frequency that is inappropriate. There is no easy way to respond and unsubscribe to these nuisance alerts and emails on renewal. I will be looking at other competing products as a result of these overzealous marketing tactics.

     

    Actually, I prefer being reminded to renew over other tactics, including automatic renewal (which some vendors are doing).

     

    Out of curiosity though, when do these messages start appearing - After the subscription has ended, one month before, earlier?

    Thursday, August 21, 2008 2:15 PM
  • One month prior to expiration the reminders start coming. If you have a valid credit card on file, you will be auto-renewed, by the way. :-)

    -steve

     

    Thursday, August 21, 2008 8:26 PM
    Moderator
  • The color change does mask any other change in status.  It means you are orange 1/12 of the year!  I choose to purchase from a retail store the CD (usually for $10-12. ) and install it each year.  Vs paying $50. via the "auto-renew". Need to let user "turn off" the warning message in month 12.

    Wednesday, September 17, 2008 9:38 PM
  •  bob1943 wrote:

    The color change does mask any other change in status.  It means you are orange 1/12 of the year!  I choose to purchase from a retail store the CD (usually for $10-12. ) and install it each year.  Vs paying $50. via the "auto-renew". Need to let user "turn off" the warning message in month 12.

    You can renew your subscription at any time that your current subscription is less than 12 months before expiration and you can use a retail key to do so at http://billing.microsoft.com . If you are reinstalling OneCare at the expiration date with a new CD, you're doing a whole lot of extra work.

    -steve

    Tuesday, September 23, 2008 3:15 PM
    Moderator
  •  bob1943 wrote:

    The color change does mask any other change in status.  It means you are orange 1/12 of the year!  I choose to purchase from a retail store the CD (usually for $10-12. ) and install it each year.  Vs paying $50. via the "auto-renew". Need to let user "turn off" the warning message in month 12.


    I have the same issue - OneCare is reporting amber because of the pending renew; this is not desirable. Despite attempts you're not able to ascertain your 'true' status. 

    Instead the true status is masked, I don't accept the premise that your PC is at risk by a pending renewal as the product remains up to date.

    Instead it reflects Microsofts concern about your pending decision point to renew @ £25 (retailing at 150% more than in the USA).
    Tuesday, November 11, 2008 8:47 PM
  • WeyMark, I absolutely agree that the at risk warning is undesirable. I would prefer that it allowed you to acknowledge the pending expiration in some way to get back to green and then turn yellow again a few days prior to actual expiration if I still didn't renew and red at expiration.
    I can't speak for pricing, which I also find odd, but I do think that the reason for the warning is actually to remind you to renew so that the subscription doesn't lapse.
    I do see *many* PCs with expired virus protection on them and the owner's are happily oblivious while the PC is miserably infected, hence the reason I'm looking at it.
     If you are planning to renew anyway, providing payment information isn't going to get your credit card charged any earlier. If your original subscription was paid by credit card, you actually approved an auto-renewal and you'd be charged on the expiration date - hence no warning. If you plan to renew with a retail key, as noted above, you can watch for a sale or deal and then use that key to renew at any time during the 12 month subscription and you won't see the warning unless you don't renew until the 12th month.
    -steve
    Wednesday, November 12, 2008 1:33 AM
    Moderator
  • "...to alert you that your subscription still has not been renewed.

    I can't speak to the email renewal reminders, but I can't imagine that the frequency is that bad."

     

    Well, believe it partner. I agree with the above persons statement. 

     

     These OneCare "Subscription reminders" are driving me nuts.  I will not be subscribing because of this constant annoyance.

     

    Adios,  Live OneCare !

     

     

    Saturday, December 6, 2008 6:53 PM
  • I renewed three weeks ago, but whenever I start my computer I get the message that my "protection has ended" and that I need to resubscribe.  The same message box tells me, under "subscription status", that my subscription ends in November, 2009.

    Two questions:

    Can I be sure that my subscription has been properly processed and that my computer is protected?

    Will the message go away, or is there some action I need to take to delete it?

    Thanks for your help.
    Sunday, December 7, 2008 4:34 PM
  •  nollyc wrote:
    I renewed three weeks ago, but whenever I start my computer I get the message that my "protection has ended" and that I need to resubscribe.  The same message box tells me, under "subscription status", that my subscription ends in November, 2009.

    Two questions:

    Can I be sure that my subscription has been properly processed and that my computer is protected?

    Will the message go away, or is there some action I need to take to delete it?

    Thanks for your help.

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, December 8, 2008 7:51 PM
    Moderator