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Problems with MS office RRS feed

  • Question

  • I am getting a message saying that I do not have a geniune version of Microsoft Office so I cannot download templates. I purchased my laptop from Best Buy and also purchased Microsoft Office Standard 2007 to replace Microsoft Office Home and Student 2007 that came preinstalled.  Following is the diagnostic

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-MHXTW-CRWYX-JQBMR
    Windows Product Key Hash: Zkd5s+Z8sdf9x08D3DK/n75Fq94=
    Windows Product ID: 89580-283-8161586-71225
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: f55eb28e-d3b7-4e1e-b8e5-97cc49eb292a
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f55eb28e-d3b7-4e1e-b8e5-97cc49eb292a</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-JQBMR</PKey><PID>89580-283-8161586-71225</PID><PIDType>5</PIDType><SID>S-1-5-21-3901905103-1798663987-1947774948</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RP245UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070102000000.000000+000</Date></BIOS><HWID>03F93107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>6FFF8C77CD2DF0C</Val><Hash>Ke/c3VNOhJb/ObcMl54X259+sWQ=</Hash><Pid>81607-902-2530666-64746</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, April 20, 2007 3:18 AM

Answers

  • Randomuser 123,

    Please follow this clickpath:  Start>Control Panel>Programs>Uninstall a Program.  When the programs list comes up, see if Office Home and Student 2007 is still installed.  If so, uninstall it, restart the computer, then try to Validate office at this link:  http://www.microsoft.com/Genuine/office/Validate.aspx?displaylang=en&sGuid=0adc1d2f-fc45-44bb-89e3-d284532b131e

     

    If you can validate at that link, then you should not experience any more difficulties downloading OGA-gated downloads such as the templates you wanted,

     

    Looking over a previous post by Stephen of MS, it would seem that this condition is not uncommon when Trial versions of Office 2007 are left on the computer and retail versions of Office are subsequently installed alongside the Trial.  The Validator sees the Trial version, which of course cannot be activated or validated, and then flags the computer as having a nongenuine installation of Office.

     

    Post back to let us know how you are doing.

    Tuesday, April 24, 2007 2:23 PM
  • Randomuser,

     

    Dan was spot on. In turn I would like to add a little more information.  There are a few dynamics happening. First it appears you have two versions of MS Office installed and running on your system. Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other http://support.microsoft.com/kb/290576/en-us.
        
    The problem you are encountering is the trial version of MS Office 2007 which came pre-installed. You are receiving an error status 104 which is an unknown PID. Trial and Beta versions of Office Suites will not pass the Office Genuine Advantage (OGA) controls. In turn maybe some of the byproduct was left (after attempting uninstallation) behind which may have attributed to a false positive error 104. This can cause the other Office Suite not to pass the OGA control. In turn this may be why downloading templates isn't working. Please use the Office disk and uninstall the software. The Microsoft Office in question may need reinstallation and then uninstall using the disk. Please touch back with me and let me know if you have a beta/trial version of Office 2007.

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 

     

         Please restart the computer after you uninstall the trial version of Office Suite.  Next try and activate the Office Suite which you purchased. Should this not work then try to active via the telephone. Activate Office by using the Internet, you can select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
     
    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note: You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.
     
    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance. Thank you and have a great day!

     
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Tuesday, April 24, 2007 5:43 PM

All replies

  • Randomuser 123,

    Please follow this clickpath:  Start>Control Panel>Programs>Uninstall a Program.  When the programs list comes up, see if Office Home and Student 2007 is still installed.  If so, uninstall it, restart the computer, then try to Validate office at this link:  http://www.microsoft.com/Genuine/office/Validate.aspx?displaylang=en&sGuid=0adc1d2f-fc45-44bb-89e3-d284532b131e

     

    If you can validate at that link, then you should not experience any more difficulties downloading OGA-gated downloads such as the templates you wanted,

     

    Looking over a previous post by Stephen of MS, it would seem that this condition is not uncommon when Trial versions of Office 2007 are left on the computer and retail versions of Office are subsequently installed alongside the Trial.  The Validator sees the Trial version, which of course cannot be activated or validated, and then flags the computer as having a nongenuine installation of Office.

     

    Post back to let us know how you are doing.

    Tuesday, April 24, 2007 2:23 PM
  • Randomuser,

     

    Dan was spot on. In turn I would like to add a little more information.  There are a few dynamics happening. First it appears you have two versions of MS Office installed and running on your system. Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other http://support.microsoft.com/kb/290576/en-us.
        
    The problem you are encountering is the trial version of MS Office 2007 which came pre-installed. You are receiving an error status 104 which is an unknown PID. Trial and Beta versions of Office Suites will not pass the Office Genuine Advantage (OGA) controls. In turn maybe some of the byproduct was left (after attempting uninstallation) behind which may have attributed to a false positive error 104. This can cause the other Office Suite not to pass the OGA control. In turn this may be why downloading templates isn't working. Please use the Office disk and uninstall the software. The Microsoft Office in question may need reinstallation and then uninstall using the disk. Please touch back with me and let me know if you have a beta/trial version of Office 2007.

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 

     

         Please restart the computer after you uninstall the trial version of Office Suite.  Next try and activate the Office Suite which you purchased. Should this not work then try to active via the telephone. Activate Office by using the Internet, you can select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
     
    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note: You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.
     
    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance. Thank you and have a great day!

     
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Tuesday, April 24, 2007 5:43 PM