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Windows 7 not genuine suddenly came up after 7 months RRS feed

  • Question

  • This is on a Dell laptop purchased at the beginning of the year (with windows 7 pre-installed) this week has suddenly told me the windows 7 is no longer genuine. Why? I have attached the diagnostics

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {2F843B39-254A-4216-A336-A81C5FEB16B6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_ldr.110622-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F843B39-254A-4216-A336-A81C5FEB16B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2840094935-1290850209-1618991116</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5510</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20101118000000.000000+000</Date></BIOS><HWID>DDB83607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-0562011
    Installation ID: 021902066511324522040986781255883561465401024344418850
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 04/09/2011 08:10:46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:1:2011 10:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GGSp9qFaCdG5lqWznAeqOhDsDTmtVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    E2    
      FACP   DELL    E2    
      HPET   DELL    E2    
      BOOT   DELL    E2     
      MCFG   A M I   GMCH945.
      TCPA     
      SLIC   DELL    E2    
      SSDT   PmRef  CpuPm

     

    Sunday, September 4, 2011 7:19 AM

Answers

  • System scan says everything is fine,malware check shows nothing, looks like it will have to be the system restore to prior to the first error, think I will do a backup first (just in case)
    lynne
    • Proposed as answer by Darin Smith MS Wednesday, September 7, 2011 10:31 PM
    • Marked as answer by Darin Smith MS Friday, September 9, 2011 8:34 PM
    Wednesday, September 7, 2011 8:09 AM

All replies

  • Have you tried a System Restore to before the problem appeared?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 2:28 PM
    Answerer
  • For those people who install SP1 and get this error, do the following:

    Step 1: copy down the 25 character product ID that is found on your windows CD or the windows sticker on your computer.

    Step 2: Go to Control Panel -> System and Security -> system

    Step 3: On the very bottom of the page, there is a "Change the product key" link, click on it and enter your 25 character product key

    Step 4: End of frustration

    It seems SP1 will disabled all windows activation and you need to re-activate windows. It took me 3 days to figure it out.

    Sunday, September 4, 2011 4:36 PM
  • Lynne, ignore Willaim the programmer.  He has no idea what is going on here today.  Soxgone is correct.  Call the number if you are in the USA or Canada.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 5:43 PM
    Answerer
  • I am in England, does anyone know if there is a British number?

    Monday, September 5, 2011 9:11 AM
  • The problem with this step is when i go to the control panel, then system, the change product key link is not there.  The product ID is not listed either.  And I get a message that says error code 0x80070424 The specified function is not intalled as a service.

     

     

    Monday, September 5, 2011 10:18 AM
  • Is this last thread anything to do with my problem? Seems unrelated. WHy would I need a new key?
    Monday, September 5, 2011 12:44 PM
  • The answers other than Colin's do not apply to you. The phone number given above is for a problem with digital downloads and does noy apply to you.

    Lynne, Was the non-genuine notice showing when you ran your report? Your report doesn't show any obvious reason for the notice. (Colin is more experienced than I so I could have missed something)

     

     

    If you are not Lynne:

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

      In other words, please do not post "Me Too" messages in other people's threads.

    Colin I am suspecting a race condition. 

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/47509fb4-3e93-4d5a-9890-74f5a32bf312

     

     

     

     

     

     

     

     

     

     

     

     

     


    Monday, September 5, 2011 12:56 PM
    Answerer
  • Matherwald, please observe announcements 1 and 2 above.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    and  
      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

    In other words, please do not post "Me Too" messages in other people's threads.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 5, 2011 1:37 PM
    Answerer
  • I have looked at the other thread and checked the windows validation, it informed me it was not genuine. The non-genuine message was not displayed when I ran the diagnostics report. The non-genuine message has been displayed several times a day for about a week but has not come up at all today. As soon as it comes up again I will run the diagnoistics while it is on the screen.

    Is it worth running a malware check?

    Monday, September 5, 2011 3:15 PM
  • It is always worth running AV and antimalware suites.  Be sure to do at least one online check.  Most of the AV providers host a free online scanner.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 5, 2011 3:23 PM
    Answerer
  • A malware check will do no harm and might show us something.

    If you had a real non-genuine issue the black screen will occur every hour.

     

    What antivirus are you running?

    Monday, September 5, 2011 3:24 PM
    Answerer
  • The anti virus is nod and it hasn't shown anything up. I am about to leave the office so will scan the laptop later tonight.


    lynne
    Monday, September 5, 2011 3:35 PM
  • The anti virus scan did not show any problems, but when the laptop came out of hibenation this morning I had the message to say it was not genuine. I there ran the diagnostics while the message was on screen

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {2F843B39-254A-4216-A336-A81C5FEB16B6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_ldr.110622-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F843B39-254A-4216-A336-A81C5FEB16B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2840094935-1290850209-1618991116</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5510</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20101118000000.000000+000</Date></BIOS><HWID>DDB83607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 9:6:2011 01:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GGSp9qFaCdG5lqWznAeqOhDsDTmtVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    E2    
      FACP   DELL    E2    
      HPET   DELL    E2    
      BOOT   DELL    E2     
      MCFG   A M I   GMCH945.
      TCPA     
      SLIC   DELL    E2    
      SSDT   PmRef  CpuPm

    I have attached the screen shot of the message - is this of any use


    lynne
    Tuesday, September 6, 2011 7:17 AM
  • Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

     

    This error is pushing the limits of my experiance. (still learning)

    Here are a couple of things to try.

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

     

    1) Click the Start Button

    2) Type: cmd.exe

    3) Right-click the cmd.exe file and select 'Run as Administrator'

    4) In the CMD window, type: sfc /scannow

    5) Reboot and see if that resolves the issue.

     

     

    b. Repairing Windows using System Restore:

     

    1) Click the Start button

    2) In the Start Search field, type: System Restore and hit “Enter”

    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    4) Click the "Next" button.

    5) Reboot and see if that resolves the issue.

     

     

    Tuesday, September 6, 2011 1:15 PM
    Answerer
  • System scan says everything is fine,malware check shows nothing, looks like it will have to be the system restore to prior to the first error, think I will do a backup first (just in case)
    lynne
    • Proposed as answer by Darin Smith MS Wednesday, September 7, 2011 10:31 PM
    • Marked as answer by Darin Smith MS Friday, September 9, 2011 8:34 PM
    Wednesday, September 7, 2011 8:09 AM