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One care won't load

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I just upgraded from vista home premium to ultimate and the live one care will not work. I have restarted as the message told me, but still not working. Any ideas. I am pretty computer illiterate so please make it simple.....thanks

Saturday, December 15, 2007 7:14 PM

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You may want to uninstall and reinstall OneCare. Use the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
before reinstalling from http://onecare.live.com

Be sure to use the same LiveID that you originally subscribed with to activate the reinstall.

If you continue to encounter problems, contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Monday, December 17, 2007 6:37 PM

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