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my live id is not working with subscription RRS feed

  • Question

  • i bought the software and have the key# and everything with me.
    i have installed it on only one of my computers so far, and after 1 month it told me that my software was a trial and expired. 
    i bought it from costco and i dont know why this happened as this is a valid product.
    so now i tried to install it on my daughters laptop but when it asked me for the live id and i put in my id-it did not accept it. 
    please help me out. (and the id you see is my daughter's-not mine) i am pretty sure that the id i put in is my same id and i cant remember if i changed my password or not.

    please help!

    thanks. 
    Friday, October 31, 2008 10:25 PM

Answers

  • You are actually describing two issues.

    If the first PC where you installed OneCare to and activated it from is showing that OneCare is expired, the following will apply:

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    For the second issue, installing to the second PC:

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

    Monday, November 3, 2008 2:51 PM
    Moderator