locked
Windows 7 activation RRS feed

  • Question

  • I installed my Win 7 Ulimate months ago and have been using it without problems ever since. I recently had a virus which included a spoof alter about my copy of windows not being genuine. I'm 99.99% sure it is. It came sealed and I had to break open both the wrapper and the green sticker. It all installed and activated immediately first time round. In trying to get rid of the virus I restored to an earlier date, a month or so before. This appeared to get rid of the remaining black screen message. However, I could no longer complete the service pack update, although other updates were fine. I finally and maybe wrongly did a fresh installation. This went fine and the new OS updated everything fine BUT it will not activate. I suspect this is because I have an upgrade DVD and Vista was installed. I still have the serial number on the laptop for Vista so I guess I can reinstall that and then do the upgrade? This is a fair bit of time and effort so I would like to know if this is likely to work before doing anything else. 0xc004c003 is the error code which says my copy of Win 7 is being blocked but doesn't say more than that. Advice on this issue would be much appreciated. Andrew
    A Barker
    Saturday, March 12, 2011 11:00 PM

Answers

  • No, your issue is quite unrelated to any phone calls, although there are phone scams going on right now just like what you describe.

    Your issue is that you have been sold a counterfeit copy of Windows.

    Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00426-068-1110945-86236

    The 068 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, March 14, 2011 10:11 PM
    • Unmarked as answer by A Barker Monday, March 14, 2011 10:44 PM
    • Marked as answer by Darin Smith MS Friday, March 18, 2011 8:46 PM
    • Unmarked as answer by A Barker Wednesday, March 23, 2011 5:32 PM
    • Marked as answer by Darin Smith MS Wednesday, March 23, 2011 9:54 PM
    Sunday, March 13, 2011 12:06 AM
    Answerer

All replies

  • As announcement 1 on the top of this forum page requests,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, March 12, 2011 11:40 PM
    Answerer
  • Have sent reply by email as well (which has just bounced back!)

    I may have been targetted by online fraud. About a month or so ago, I received a call from 'Microsoft' saying my system had been hacked. I thought it was highly unlikely that Microsoft would contact me by phone so I put the phone down on them. It maybe that they had already hacked my system.

    Andrew

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YGWTV-YYGB9-HGPD7
    Windows Product Key Hash: WYDc63RSKm58zlvWpoq8tL6r4xw=
    Windows Product ID: 00426-068-1110945-86236
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {25F6B5FB-9E4E-469C-8810-9B64FF9B9819}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{25F6B5FB-9E4E-469C-8810-9B64FF9B9819}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HGPD7</PKey><PID>00426-068-1110945-86236</PID><PIDType>5</PIDType><SID>S-1-5-21-3208255275-63918330-4276246771</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM U400</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V4.70   </Version><SMBIOSVersion major="2" minor="4"/><Date>20101025000000.000000+000</Date></BIOS><HWID>06103B07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-111094-00-2057-7601.0000-0652011
    Installation ID: 003222376436425320812075330291732541732071119250159076
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HGPD7
    License Status: Initial grace period
    Time remaining: 28440 minute(s) (19 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 12/03/2011 23:50:33

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:2:2011 21:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQACAAAAAgABAAEAeqgycVLPRoOggGLsRslk3ILPprD0etZMbuLeriqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   TOSQCI  TOSQCI00
      HPET   TOSQCI  TOSQCI00
      BOOT   PTLTD   $SBFTBL$
      MCFG   TOSQCI  TOSQCI00
      SLIC   TOSQCI  TOSQCI00
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci


     


    A Barker
    Sunday, March 13, 2011 12:01 AM
  • No, your issue is quite unrelated to any phone calls, although there are phone scams going on right now just like what you describe.

    Your issue is that you have been sold a counterfeit copy of Windows.

    Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00426-068-1110945-86236

    The 068 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, March 14, 2011 10:11 PM
    • Unmarked as answer by A Barker Monday, March 14, 2011 10:44 PM
    • Marked as answer by Darin Smith MS Friday, March 18, 2011 8:46 PM
    • Unmarked as answer by A Barker Wednesday, March 23, 2011 5:32 PM
    • Marked as answer by Darin Smith MS Wednesday, March 23, 2011 9:54 PM
    Sunday, March 13, 2011 12:06 AM
    Answerer
  • Thanks.

    From looking at the other posts, I was afraid you were going to come back to me with this reponse.

    I don't want to criticise you, but I have to say that I've checked my eBay (yes I did!!) and it was August when I bought the software which is a long time to be using it before Microsoft get round to telling me it's pirated! or at least not 'genuine'. As far as I can see, it is genuince all right, it's just the bloke who sold it to me who isn't genuine!

    There's no way of getting a refund after 90 days on eBay and would you believe it the account holder is not registered any more but I still resent having to fork out more pennies just because Microsoft can't act more quickly to determine whether licences are being used correctly or not. If they had acted more quickly, I could have responsed and then eBay would no doubt have refunded. It would also stop other sellers from off loading copies of windows without the correct licence?

     


    A Barker
    Sunday, March 13, 2011 12:36 AM
  • If it is genuine, how did an MSDN product key get printed on the yellow sticker on the card inside a sealed box?  The answer is it didn't because the entire package is counterfeit.  It was produced in China or Mexico.  Take a look at the YouTube video I linked above.  I bought one of these myself and they are very authentic looking, inside and out.  And yet they are fakes.

    The counterfeiters are using MSDN product keys because they allow for ten simultaneous activations plus whatever buffer MS allows before their software flags a key as suspicious.  By being careful how many they sell before they dump and scoot, the counterfeiters can prolong the process while they sell their target and vanish.  It takes months for this and then a little more time for MS to verify the abuse once they are on to it.  By that time several months have gone by and the buyer has sometimes run out of time to make a return.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, March 13, 2011 12:57 AM
    Answerer
  • What you say is no doubt very correct. But it doesn't help the Microsoft take so long to find out. What is the point of a 30 day activation limit when having complied and assumed everything was fine, purchasers only find out that more than half a year later their copy is in fact invalid. We're talking August of 2010  here!
    A Barker
    Sunday, March 13, 2011 1:13 AM
  • Microsoft is not about to reveal what they are doing to close down the pirating of MSDN keys.  But I'm sure they are working on a solution. 

    This is not Microsoft's fault.  They can't act on something they don't know about yet and it takes a while for them to detect an abused key because the pirates are working the system.  Blame the people doing this, the pirates.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, March 13, 2011 1:32 AM
    Answerer
  • OK so I've just gone to the windows activation page, clicked on the link to check, comes up with the normal error. So I click to purchase a key online. This takes me to a validation page, which then after a while resolves to a page for Microsoft Security Essentials and has the note "

    Welcome to Windows!

    Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides.

    Bizare or what? Is this a standard message to all users who download security essentials?


    A Barker
    Sunday, March 13, 2011 1:53 AM
  • Hello A Barker,

    From your report:

    Partial Product Key: HGPD7
    License Status: Initial grace period
    Time remaining: 28440 minute(s) (19 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 12/03/2011 23:50:33

    Windows 7 installations within the initial grace period will always pass the online validation check.

    Sunday, March 13, 2011 3:09 AM
  • I assumed it might have been something like that, but this OS installation has been through plenty of updates since it was installed, and I'm pretty sure that included a "genunine validation" check during those updates which was long after the initial 30 day activation period. Waiting nearly 7 months before Microsoft turn round and inform you that your Win 7 licence is 'rubbish' is a bit rich on their part.

    I guess I shall have to find a key that works or find another operating system. Might even go back to the Vista Business which came with the laptop! (what am I saying!)

    Either way it's a bad show on Microsoft's part ... I think. 


    A Barker
    Sunday, March 13, 2011 8:57 AM
  • Microsoft didn't sell you counterfeit software and Microsoft didn't decide for you to buy from a dealer on eBay or other unreliable location.  Blame the crooks for figuring out how to commit theft and keep it from being detected for months.  The thieves are the ones who got your money, not Microsoft. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, March 13, 2011 1:53 PM
    Answerer
  • Not quite as simple as that is it.

    Some people would see it as a soft way of getting more users of win 7. Microsoft do very little about the fraud, knowing that at some point they can turn a switch and hey presto what the end user thinks is fine, turns out not to be. Microsoft at that point 'force' people into paying to licence the software. The only person who suffers is the end user. You may think that it's all the end user's fault, but I think Microsoft should take some of the responsibility. If they wanted to, Microsoft could sort all this out within the first 30 days which would then make it easier for users who get caught unwittingly by fraudulent offers to seek and obtain redress.

    After nearly 7 months this just smacks of corporate bullying.

     

     


    A Barker
    Sunday, March 13, 2011 5:24 PM
  • Nonsense.  It smacks of countefeiting and fraud. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, March 13, 2011 5:33 PM
    Answerer
  • You could call it slackware, but I think that name has gone? :-)
    A Barker
    Sunday, March 13, 2011 5:38 PM
  • I am in 100% agreement with Colin.
    Sunday, March 13, 2011 6:09 PM
    Answerer
  • Is this meant to be a surprise?
    A Barker
    Monday, March 14, 2011 9:09 AM
  • I am not recommending you do or attempt this as it is illegal but if you wanted to do the same thing you probably could. You subscribe to the MSDN which allows say 10 activations, and have someone create 1000 copies of the software which looks and "smells" like a legitimate package.  You then go on eBay and sell just 10 copies to get a good reputation, wait 4 or 6 months, and then dump the remainder of the 1000 copies on eBay, all outside the time when you have to give a refund.  When Microsoft (MS) sees the 1000 copies being activated they block the account key.  It doesn't just block the 990 copies it blocks all of them, including the original 10 which activated properly, because all of them are sold which is outside the agreement you accepted when you purchased the original MSDN license. 

    How was MS to know that you were going to do this unless it required each activation of the license to put in a name and address, and other information when the product was first activated and then when the names and addresses for the first 10 didn't match they could block it sooner.  The problem with this would be that the people would scream about invasion of privacy.  There is no easy fix for the pirating process but MS is working on it.

    Monday, March 14, 2011 3:01 PM
  • Its easier than that, LV.  Keep in mind that is 10 each for Starter, Home Basic (this scam is worldwide), Home Premium, Professional, and Ultimate for a total of 50 consumer editions.  A subscriber can request additional keys so that is several times 50 more.  And of course there are lots more for each key when the counterfeiter is ready to dump and run because he no longer cares about detection.  Now you are at several hundred off of one subscription by the time the complaints start coming in about the sellers on eBay, etc. 

    That is why the eBay sellers have such good feedback ratings.  The customers think things are great so file postive feedback within a few days of getting product.  Feedback cannot be changed unless the seller reniges on eBay rules so the seller takes care of the first few protests by making refunds.  That takes care of any early birds like me (I spotted the fake as soon as I got the shipping notice so I got a quick refund).  Several protests at the same time is the signal to the seller that it is time to dump and run, but this doesn't happen for a couple of months.  Then the seller just stops responding, eBay suspends the now vanished seller, and hundreds of buyers start finding out that they were scammed.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, March 14, 2011 3:38 PM
    Answerer
  • Thanks for that. How do you subscribe to the MSDN and what's involved. Might be interested .

    Andrew

     


    A Barker
    Tuesday, March 15, 2011 3:12 PM
  • Google is your friend.  Here is the main page. 

    http://msdn.microsoft.com/en-us/subscriptions/default.aspx

    It is a complex subscription but essentially it costs about a grand.  Remember that operating systems and software are for development and testing ONLY.  The MSDN license does not permit personal use except for one copy of Office.  If you are not a developer don't go this route. 

    An alternative is a TechNet subscription for IT professionals and others evaluating the deployment of software prior to adoption.  Restrictions are essentially the same as MSDN.

    http://technet.microsoft.com/en-us/subscriptions/default.aspx

    If you are not an IT professional don't bother.

    Also consider volume licensing if you have at least five computers.  This does work for consumers.

    http://www.microsoft.com/licensing/Default.aspx


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 15, 2011 3:40 PM
    Answerer
  • Colin: Yes, I know but I was just giving an example of how the Microsoft counterfeit results may be delayed by months.

     

    To A Barker:  I said I would not recommend it, the illegal part that is.  Unless you are part of the people who would benefit from a legitimate MSDN subscription you would be setting youself up to failure again.  The same has been done with Volume Licensed products for years.  Office Professional Plus 2010 is now being sold as Office Professional in the same manner.  One of these days MS will get a foolproof way to quickly block fraudulent purchases or licenses without having the privacy people hollering, but until they do we have to just be careful shoppers.

    Tuesday, March 15, 2011 8:40 PM
  • Colin: Yes, I know but I was just giving an example of how the Microsoft counterfeit results may be delayed by months.

    I know.  I was expanding on your example, mostly for the benefit of anyone browsing the thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 15, 2011 8:59 PM
    Answerer
  •   OK
    Tuesday, March 15, 2011 11:54 PM
  • I have marked Cbarnhorst's post as the answer to this thread because it is the answer to the issue being discussed in this thread.

    Darin MS
    Friday, March 18, 2011 8:47 PM