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validation error on NEW pc. Help please RRS feed

  • Question

  • so Ive had my computer for like 5 days.  The day after i got it i was installing stuff  and also trying to install some windows updates, It had already come with SP1. I have Vista Business. Then It restarted and gave me that, my system restore is turned off, and everything I try does not work. I can only log into safe mode. please help me i bought this from the manufacturer my intallation is most definitely valid.

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {E72B0CA1-D58D-47C8-A735-A99569112C9D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error: M:20090208215611495-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E72B0CA1-D58D-47C8-A735-A99569112C9D}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-1609274603-2870970682-3683536806</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 2730p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68POU Ver. F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20081215000000.000000+000</Date></BIOS><HWID>2D310500018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>B9A636C09355DB0</Val><Hash>V+8Pa6S8jLGoOZA91pWBD/jJloo=</Hash><Pid>81609-OEM-6272803-34295</Pid><PidType>4</PidType></Product></Products><Applications><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAAABAABAAIAAQABAAAABAABAAEAJJTUWmaS6CswtsSlhqnUSbLf8vRihiWr7uV+M6xWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM 30EB 
      FACP HPQOEM 30EB 
      HPET HPQOEM 30EB 
      MCFG HPQOEM 30EB 
      TCPA HPQOEM 30EB 
      SSDT HPQOEM SataAhci
      SLIC HPQOEM SLIC-MPC
      DMAR
      ASF! HPQOEM 30EB 
      SSDT HPQOEM SataAhci
      SSDT HPQOEM SataAhci
      SSDT HPQOEM SataAhci

    Monday, February 9, 2009 4:40 AM

Answers

  • Hello bonajnfr525,


    The core to your particular issue centers on the line in your Diagnostic Report, that reads:
      
    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]


    This line means that the critical system file Slsvc.exe has been either Modified, become Corrupt, or been Replaced.  

    We have found that a file mismatch can sometimes occur as a result of a bad Windows Update install. But since the 6.0.6001.18000 version of slsvc.exe only comes in SP1 and since your Vista came with SP1 already intergrated, then your issue couldn't have been caused by a bad update install. That leaves only three other possible causes:
     
    a) Either a program that you installed or one that installed by itself (i.e. a virus, worm or other form of malware) modified this file.
    b) Your Hard Drive developed a bad sector (or is failing in some other way) that has corrupted the file (probably unlikely, given how new your computer is, but it can happen)
    c) Random corruption. (it's rare, but for no good reason, a file can becomes corrupt).

    The fix for your issue is to repair or replace the bad Slsvc.exe with a known good one.

    Unfortunatly, the way we usually do this is by having the user install (or reinstall) the update that contain that version of the file. But since this version of file slsvc.exe only comes in SP1 and your Vista already has SP1 (which can't be reinstalled) And also, since you have stated that system restore has been disabled (never seen that before) my only suggestions would be to reinstall Vista using the Windows Restore process as provided by the manufacturer of the computer. The Windows Restore process may be on a Disk that came with the computer or on a hidden partition on the computer's hard drive. Please see the documentation that came with the computer or contact the computer's manufacturer for assistance in conducting the process.


    Sorry I couldn't be more help,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Monday, February 9, 2009 11:16 PM
    Monday, February 9, 2009 11:14 PM