Cannot download templates RRS feed

  • Question

  • When I tried to to download templates as I have Windows XP, I get an error message

    Sunday, November 18, 2007 5:24 PM


  • Rikki,


    Can you please share any and all error messages along with other messeges that you received? Also I would like for you to run the MGA Diagnostic Tool and paste yoru results here in this forum. This will allow us to analyze what is the cause ofr your situation so we may formulate a resolution for you.



    Please Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank You,


    Stephen Holm, MS

    Thursday, November 22, 2007 12:51 AM