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Can not uninstall Live Mesh

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I have attempted to uninstall live mesh, and it will not uninstall. When I attempt to repair the words fatal error appear on a dialog box. When you attempt to reinstall the applicatin error message of [80070666] Another version of this product is already installed. Installation of this version can not continue.

I need help on where the issue or file is and remove so I can reinstall the application.

Wednesday, March 4, 2009 10:42 PM

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Hi jibjr,

If you can still, click Start, All Programs, Live Mesh. Hopefully you still see an option here (Collect Live Mesh Logs) if you can run that please do so and collect the logs.

Then create a bug in Connect and attach them to it.

If you cannot see the option to create logs, do a search for servicing(0000).log on your machine and attach that to the bug so we can determine where the uninstall is failing and why.

thanks!

-Ken
- Proposed as answer by Ben [Live Mesh] Thursday, March 5, 2009 4:33 PM
- Marked as answer by Stephen BootsMVP, Moderator Monday, March 9, 2009 5:12 PM
Thursday, March 5, 2009 4:14 AM
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Sorry I just rebuilt my computer, and the issue went away.
- Marked as answer by Stephen BootsMVP, Moderator Friday, January 29, 2010 7:50 PM
Friday, January 29, 2010 6:48 PM

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Hi jibjr,

If you can still, click Start, All Programs, Live Mesh. Hopefully you still see an option here (Collect Live Mesh Logs) if you can run that please do so and collect the logs.

Then create a bug in Connect and attach them to it.

If you cannot see the option to create logs, do a search for servicing(0000).log on your machine and attach that to the bug so we can determine where the uninstall is failing and why.

thanks!

-Ken
- Proposed as answer by Ben [Live Mesh] Thursday, March 5, 2009 4:33 PM
- Marked as answer by Stephen BootsMVP, Moderator Monday, March 9, 2009 5:12 PM
Thursday, March 5, 2009 4:14 AM
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Hi,

Adding to Ken's post: You can find instructions for collecting logs and submitting a bug here. After you have submitted your bug, please post the Connect Feedback ID here so that others may view and validate your bug.

Thanks,

Ben.
- Proposed as answer by Ben [Live Mesh] Thursday, March 5, 2009 4:33 PM
Thursday, March 5, 2009 4:33 PM
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Sorry I just rebuilt my computer, and the issue went away.
- Marked as answer by Stephen BootsMVP, Moderator Friday, January 29, 2010 7:50 PM
Friday, January 29, 2010 6:48 PM